Precision 5550 Overheating

Question

The company I work for has several Precision 5550's and they have been nothing but problems from day 1. The most common problem we have is that they are overheating in sleep mode and sometimes while we use them. they get hot enough so that they shut down. I keep mine sitting on two 6' fans on full blast to help keep it cool. we have had these computers for approximately a year. So far we have had a couple of them literally burn up and have had to be replaced. If I let mine sit over night without turning it off and it goes into sleep mode sometimes when I come in the next morning it is hot enough that you cant hold onto it, even with my added cooling fan. I will have to unplug it from everything and let it sit on the fan for a couple of hours to cool off enough so that it will power back up. We have tried replacing the docking stations with new ones but it does not seem to make a difference. Our IT department has not received a solution from Dell about it so they just consider it a non issue. The general consensus among those of us that are using these computers is that there is a design flaw in the computers and Dell is refusing to admit it because they don't want to replace all of these computers. Anyone else have this issue?

DELL-Jesse L · Answer

SE_Guy, Following up to see what your IT company decided to do?

Billzzze · Answer

Is there any solution for this? It not only comes in sleep mode but also in hibernate mode.It is very annoying and frightening. It is so hot that i can hardly touch it.

SE_Guy · Answer

They really didn't do anything except complain that it was running slower than it should be. We are currently in a transition between IT companies, so we are getting all new IT people. Will have to wait and see. As long as I have the fans running under it to keep it cool, I don't think they will do anything at all.

Beemray · Answer

Linus tech tip might be on to something when it comes to sleep mode & laptops overheating in this episode: https://youtu.be/OHKKcd3sx2c Some other tip: https://youtu.be/MRwB5Cg4q5g

Beemray · Answer

Listen to this guy, and read Markus Erikssens comment on the video.

He had dell both update the bios, the powermode & replaced both fans & added new fresh thermal paste. It solved the overheating issue.

https://youtu.be/jCaCwxaAxaE

Precision Mobile Workstations

Was this post helpful?