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August 24th, 2022 11:00
Precision 5560 and WD19DCS issues
I have a new Precision 5560 and I connected a WD19DCS . It appears thunderbolt is not working with WD19DCS.
The push button power switch LED on the dock does not light. Pushing the button to turn on the laptop does work.
When shutting down the laptop, the dock continues to send power to the display ports. Also, all usb ports continue to have power. When the laptop is powered off the dock never completely shuts down.
No dock in device manager. No connections in Thunderbolt Control Center.
Also, it appears the docking station is only using USB-C and not thunderbolt. The displays on my dock are using the internal Intel card instead of the nvidia RTX A2000 graphics card.
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DELL-Cares
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August 24th, 2022 11:00
To provide the best of our support, start a private/direct message with us and we will be happy to help you.
DELL-Cares
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August 24th, 2022 11:00
Hello, I see you are looking for technical assistance. If you need our help, you can follow @dellcares and start a private/direct message with us and we will be happy to assist you.
mdtorod
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August 24th, 2022 11:00
Thanks, I have a support case open but also wanted to ping the community on the same.
DELL-Cares
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August 24th, 2022 16:00
hello, we are here to help you with this problem. Please follow and send a direct message @DellCares for assistance. I look forward to your message!
mdtorod
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4 Posts
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September 2nd, 2022 07:00
Still no luck with resolving this issue. Support provided a dock replacement. Thunderbolt does not appear to work with this dock.
madcowthomas
10 Posts
1
October 13th, 2022 10:00
We are experiencing issues with the Precision 5560 model with the DELL Dock WD19TBs. Tested six new docks from DELL and none of them work with that 5560. So we have six Precision 5560 that I can not ship to users since they don't work with the WD19TBs docks. DELL Support wants to replace all the motherboards on all these new laptops, which is not logical.
mdtorod
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October 13th, 2022 11:00
The experience with these products is awful.
MCAdmin88
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2 Posts
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November 7th, 2022 12:00
I am having the same issue with my 5570's RTX A2000 card. Any connected display, through a dock or directly to the laptop, uses the Intel Xe graphic instead of NVIDIA.