Precision 5560 - Hard drive - Not installed after restart

Question

Almost brand new machine running Windows 10 21H2 does not find the drive after restart (Error code 2000-0155). if i shut down the machine (either from windows or by holding down the power button) and power it on again then everything works like nothing happened.

When the drive is found then diagnostics does not find anything wrong.

All the drivers and firmware are up to date

Is there anything i can check or should i just take it to the service?

DELL-Cares · Answer

Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.

DELL-Jesse L · Answer

ahtivi, We are still waiting on the information requested by the agent in a private message to resolve the issue.  Please respond as soon as possible.

Ryan C NYC · Answer

Was there a resolution?  I just had this error on a new Dell Precision 7560.

DELL-Cares · Answer

Thank you for contacting us. I am happy to assist you. To ensure the privacy of your information, please send us a direct message, and we can begin resolving your computer issue.

kalfy · Answer

On my Precision 5560 it wouldn't detect the SSD at all for Windows installation. From memory I had to go into the BIOS and disable RAID settings, then it would detect the SSD and has been working ok since (well, despite other unrelated 5560 problems, ha). Disabling it shouldn't affect performance if you only have one drive because I believe it takes more than one drive to use those RAID settings.

I can't remember the name of the exact setting, sorry, but have a look in BIOS for anything that's running the SSD as RAID and set it not to. From memory, something to do with AHCI?

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Precision 5560 - Hard drive - Not installed after restart

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