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January 27th, 2023 10:00
Precision 5570 with TB16 docking station
I got a new laptop Precision 5570. When I plugged my TB16 docking station to the laptop, the external monitors connected to the docking station work fine. But my keyboard and mouse that are plugged in to the docking station does not work, the Ethernet cable plugged into the docking station does not work either. I checked and my TB16 has the latest firmware. Is it simply that TB16 is not compatiable with Precision 5570?
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DELL-Cares
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January 28th, 2023 04:00
We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.
DXR
2 Posts
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February 22nd, 2023 09:00
I have the same issue,
DXR
2 Posts
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February 22nd, 2023 09:00
My work around was to use a powered USB hub that plugged into the USB-C on the laptop and had both USB A and C ports for my devices. This device isn't in the compatibility list of docks for this laptop.
DELL-Cares
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February 22nd, 2023 10:00
Thank you for contacting us. I am happy to assist you. To ensure the privacy of your information, please send us a direct message, and we can begin resolving your computer issue.
jengel17
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February 27th, 2023 01:00
So it is not possible to use USB and LAN on the WB16 with a Precision 5570?
External Monitors are working though?
How about charging the laptop?
(I have a WB16 and thinking about buying a Prescicion 5570)