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I'm replying to my own post, because I found a permanent solution to my intermittent mouse/touchpad issue. In the "Device Manager", I went to "Mice and other pointing devices", and saw that there were two "HID-compliant mouse" listed. I right-clicked each one, and went to "properties". One had a location of "on I2C HID Device" and one had a location of "on USB Input Device" (which was the mouse I wanted, my wireless mouse with a USB plug). To end the random and intermittent mouse scrolling, I right-clicked on the HID-compliant mouse "on I2C HID Device", and chose "Disable Device". This ended my problem. I have had no further random scrolling or unresponsive clicks. Note: at first I tried "Uninstall Device", only to find that it re-installed on it's own shortly afterwards. I was able to re-activate all the touchpad gestures which I had turned off in my original solution. If you don't see both HID-compliant mouse listed, try "View" at the top of the Device Manager and click "show hidden devices".
DELL-Cares
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27.6K Posts
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January 16th, 2021 00:00
We tried reaching you on a private message asking for the Service Tag but did not receive a response. Please feel free to reply to the private message whenever you are available.
TH13TX
1 Rookie
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2 Posts
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July 25th, 2021 05:00
I'm replying to my own post, because I found a permanent solution to my intermittent mouse/touchpad issue. In the "Device Manager", I went to "Mice and other pointing devices", and saw that there were two "HID-compliant mouse" listed. I right-clicked each one, and went to "properties". One had a location of "on I2C HID Device" and one had a location of "on USB Input Device" (which was the mouse I wanted, my wireless mouse with a USB plug). To end the random and intermittent mouse scrolling, I right-clicked on the HID-compliant mouse "on I2C HID Device", and chose "Disable Device". This ended my problem. I have had no further random scrolling or unresponsive clicks. Note: at first I tried "Uninstall Device", only to find that it re-installed on it's own shortly afterwards. I was able to re-activate all the touchpad gestures which I had turned off in my original solution. If you don't see both HID-compliant mouse listed, try "View" at the top of the Device Manager and click "show hidden devices".