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April 25th, 2023 10:00
Precision 7550 long black screen before dell logo apear
Hi everyone.
i have precision 7550 i9-10885H rtx 4000 nvme 512 32gb 3200
my problem is
after i press the POWER BUTTON of the laptop i get a black screen for like 10 seconds or so, and then, the dell white logo appears and boots up normally.
so, why the long black screen before the bootup?
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what i tried
updated the bios ver
removed all laptop parts like deferent rams and removed the nvme just to see if it have any impact
installed deferent windows versions. same thing!
No Events found!
DELL-Cares
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April 26th, 2023 04:00
We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.
kuraimangetsu
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April 26th, 2023 05:00
it's not under warranty now
DELL-Cares
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April 26th, 2023 05:00
We have a dedicated team that deals with inquiries and issues with out-of-warranty systems. Visit the link below and enter the service tag (or express service code) to see the support options available for your product: https://dell.to/3oOdWSH Please note that support would be fee-based.
kuraimangetsu
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May 2nd, 2023 01:00
still nothing till now?
DELL-Cares
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May 2nd, 2023 01:00
We understand your concern however our social media support is limited to Warranty only, We request you to contact out-of-warranty support for help with your query.