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February 13th, 2022 09:00

Precision 7710 - CPU i7 -6920HQ overheats constantly

Dear Community,

the CPU i7 -6920HQ of my Precision 7710 overheats constantly. This has been the case since a few updates (Unfortunately, I don't know since which one). I have read that it could be due to a faulty thermal management. The temperature sometimes jumps back and forth between 45°C (113°F) and 91°C (196°F) every second, which actually makes no sense, at least to me. During graphics-intensive applications and rendering, the performance sometimes goes completely to its knees, or the computer simply shuts down without a warning message.

I have run many tests and the hardware should be fine. For most graphics-intensive software, such as Adobe Suite or 3D software, the additional internal GPU card, the M5000M, turns on anyway. This has no heat problem and runs fine.

I have now completely disassembled the computer 3 times and also replaced each time everywhere (CPU / GPU(second card)) the thermal paste (with Arctic MX-4). The fans work and the whole ventilation tract is very clean.

All feasible updates (also firmware) I have made.

But the problem remains.

What else could be done?

Of course I thought about replacing the CPU and maybe installing a stronger CPU for socket 1440 FCBGA. But unfortunately I found out that the CPU is soldered to the motherboard on this model.
And unfortunately I don't know anything about soldering. I would not go that far then.

Does anyone have any other ideas?

Thank you very much,

Bernd

Moderator

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February 14th, 2022 03:00

We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.

2 Posts

April 22nd, 2023 17:00

I have the same problem out of warranty. Hardware diagnostics say there is no problem but computer shuts down due to "thermal event."

2 Posts

April 22nd, 2023 20:00

I disabled turbo mode performance in the BIOS and selected the "Cool" option in Dell Power Manager and have had no further problems (so far). For my uses the performance change is barely noticeable.

1 Message

March 3rd, 2024 21:04

Im getting the same issue. Same model just an i7 6820HQ

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