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October 10th, 2020 09:00
Precision 7730 gpu upgrade
Hello, I have the Dell precision 7730 with i7 8850H and AMD radeon pro wx 4150, I bought Nvidia Quadro p4200 to upgrade the GPU, I sent the laptop to service center and when they changed the GPU, the laptop didn't boot up at all, the power led blinked once with the keyboard after one second the laptop shutoff without any screen flickering, they returned the old GPU and the laptop booted normally. I'm wondering if I missed something or the GPU is already dead?! Note: I bought the Board to board connection because the quadro need additional connection with the motherboard.
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DELL-Cares
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October 11th, 2020 03:00
We tried reaching you on a private message asking for the Service Tag but did not receive a response. Please feel free to reply to the private message whenever you are available.
DELL-Cares
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October 13th, 2020 02:00
Thank you! We have received the required details. We will work towards a resolution via private messages to ensure the security of your information. In the meanwhile, you may receive assistance or suggestions from the community members as well.
Tony525
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August 16th, 2023 02:29
@DELL-Cares Has there ever been a resolution to the issue? My 7730 with the Radeon GPU kept ending up crashing my 7730 to the point despite trying all the fixes I tried eventually ended up in a blue screen. I now have a hobbled system relying solely on the integrated Intel GPU. I would like to swap out for the NVidia card but I am unwilling to make that investment into the part unless I know it will work.
Tony525
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June 22nd, 2025 16:23
@Tony525 Following up, I did find somewhat of a resolution, not for the faint of heart:
Here's the fix for AMD graphics equipped Precession 7730 and it's not that pretty.
The problem is the resident driver and it's a two fold process to make sure it's fixed.
1. Uninstall ALL AMD/ATI drivers and software. I used Revo because I prefer it and the freeware version works well for our purposes.
2. Search Windows folders (esp. system32 and SysWOW64) for anything with AMD and ATI in the name. Either delete or rename (add .BAK to the file extension) those files. Next onto the registry to do the same thing.
NOW for those of you who are faint of heart I can offer two things. First I deleted all those values and did not effect Windows O/S one iota. This step may be unnecessary so read on before you roll up your sleeves.
3. Go to AMD drivers and support page. The correct driver requires the following selection:
Professional Graphics -> Mobile Platforms -> Radeon Pro WX x100 series -> Radeon Pro WX7100 the click "Submit"
MAKE SURE you choose Windows 10 64bit Edition Revision Number 22.Q2 ! This driver has been vetted by yours truly to work just as well with Windows 11 on this platform.
Now Very Important choose "AMD Software: PRO Edition on Dell Mobile" only.
===>>> Please note: you are given the option of a "Factory Reset" during install. This may eliminate the second step. I am not going back to try it. If you care to please post your experience.
OK folks, there you have it. The problem with this whole mess is both the AMD graphics driver loaded by default during Windows install as well to the best of my knowledge Dell's OEM driver from their site both cause the blue screens and all traces of them must be removed or they will keep loading.
IMO Intel and AMD products never play well together. Perhaps that's why Dell quietly switched to Nvidia during production of this system.
Good Luck Fellow Users and....
Happy Computing!