9 Posts
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1656
Precision 7730 stopped working after "support assist" update
Hello everyone.
Yesterday I did an update from the "support assist" and all of a sudden my laptop stopped working. It does turn on but it arrives up to the starting screen where we enter the password. Then nothing happens, it stucks. I tried to do a system restore from the safe mode but it is failing all the time because of an unkonwn error 0x8000ffff.
Does someone know what to do?
Thanks in advance.
Dell Community Username
1 Message
2
August 5th, 2021 17:00
If the update that messed things up was to Bios 1.61.1 that happened to me too. The Intel display driver is crashing with the new BIOS. You can login as normal then hit WIN+SHIFT+CTRL+B and see your desktop. The driver crashes immediately so it will appear locked up again. If you have a dGPU (AMD or Nvidia) you can turn off integrated graphics in the bios & it should run okay on the dGPU. Rolling back the bios to 1.53.1 will get everything working again until Dell gets this sorted out.
togogo
4 Posts
0
August 7th, 2021 06:00
You can go to the support page, click on find drivers, then select categorie bios. Once you click on the bios. You have the option to select older bios versions. Next you download the exe and just execute.
It wil execute
for example https://www.dell.com/support/home/en-us/product-support/product/precision-15-7530-laptop/drivers
DELL-Cares
Moderator
Moderator
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25.2K Posts
1
August 4th, 2021 21:00
Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.
agn727
1 Message
2
August 5th, 2021 23:00
Thanks! The new BIOS update locked me out, too.
I took your advice and Disabled Switchable Graphics and Enabled Discrete Graphics Controller Direct Output Mode in the BIOS.
I was finally able to get to my desktop. I then rolled back the BIOS and confirmed I could still get into my desktop. So, I went back to the BIOS and reversed the changes I made previously.
Everything seems to be back to normal now. Just need to remember to avoid that new BIOS!
Again, thank you very much!
togogo
4 Posts
1
August 6th, 2021 06:00
When an new bios update will come?
MariosKatsaros
9 Posts
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August 6th, 2021 10:00
Thank you for your answer. The new Bios 1.61 was the problem. I will never do an update again from Dell Support Assist. This is the second time an update from Dell Support Assist creates problems to my laptop and I had to erase everything and install windows again. I will NEVER use it again.
MariosKatsaros
9 Posts
0
August 6th, 2021 11:00
Although I made a fresh windows install the problem remains. Can you tell me how can I turn off integrated graphics in the bios & roll back the bios to 1.53.1?
MariosKatsaros
9 Posts
0
August 8th, 2021 16:00
Thank you very much for your help!