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9504
October 16th, 2019 12:00
Re: Dell XPS NVIDIA GPU not being used
Is there still no update from Dell on this issue? I have a Dell Precision 5540 with a Quadro T2000 that I use for CAD design and rendering. It seems completely random when it will actually use the Quadro and when it will just try in vain to render complex 3D assemblies with the integrated UHD graphics. I've done all of the recommended fixes, changing settings in Nvidia Control Panel to use the Quadro for all applications, and right clicking specific applications and choosing "run with graphics processor" and choosing the Quadro. None of it seems to have any effect at all. The computer just uses the UHD graphics 90% of the time.
I've even tried completely disabling the UHD graphics in Device Manager, and this works but of course I can't have any external displays while in this state because the Quadro doesn't actually have access to the video ports.
Dell, please just make a setting somewhere in Windows or BIOS that will allow users to actually make the computer use the dedicated graphics card we paid so much money for.
U2CAMEB4ME
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6.2K Posts
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October 17th, 2019 08:00
Welcome to the Dell Community @Alterius
There was a BIOS update 10/16/2019.
Dell Precision 5540 System BIOS:
<ADMIN NOTE: Broken link has been removed from this post by Dell>
But in the Fixes and Enhancements it does not reference your problem???
There is also this one released 12 Sep 2019.
nVIDIA ISV certified driver:
https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverid=vv553&oscode=wt64a&productcode=precision-15-5540-laptop
Fixes & Enhancements:
Autodesk AutoCAD 2017
Autodesk AutoCAD 2018
Autodesk AutoCAD 2019
Autodesk Inventor 2017
Autodesk Inventor 2018
Autodesk Inventor 2019
Autodesk Revit 2017
Autodesk Revit 2018
Autodesk Revit 2019
Siemens NX 11
Siemens NX 12
pacodelce
2 Posts
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April 29th, 2020 08:00
I have a similar problem.
I own a 5540 with I7 and T1000. I use SolidWorks. And when I switch between integrated graphics or nVidia High perf (for global option and/or SwoliWorks application), I have allways the same perf. And they are too poor.
So, how can I disable the Intel HD (like on my last 7530 Dell - in the BIOS, but impossible on the 5540) ?
The problem my SW Resseller have found is that on the Direct X diag, we saw that the display card is the intel HD and the render card is the nVidia. And I think that why the graphics are not efficient.
Please, find a solution to disable Intel HD please.
dbogema
3 Posts
1
May 11th, 2020 09:00
I have same problem. There is no way to get the system to use the quadro t2000 graphics card, or at least no way to force it to use this graphics card. In my previous laptop, 7510, at least there was an option in the BIOS settings for this. For the 5540, there is none. As a result, I cannot even connect 2 external screens at full resolution - I get reduced resolution, poor quality displays, and the computer runs slow (even doing nothing graphic intensive, just looking at windows desktop). There is no excuse for this, this graphics card should more than adequately handle 2 external displays.
For my configuration, I have a 5540 with T2000, connected to a WD19 dock, and 1 4k monitor and 1 2560x1440 monitor connected with displayport cables.
To be fair, I do see that the t2000 does engage and take on some of the graphics burden when running graphics-intensive apps, but that doesn't change the fact that I cannot connect 2 external monitors, or that the pc runs dog-slow when I just plug in two external monitors, which is just plain unacceptable.
Ideally, there would be a way in software to tell it to connect the monitors to the T2000 and disable the integrated graphics, or to force it to use the T2000 when needed, but also be able to revert to using the integrated graphics when you need better battery life and don't need heavy graphics processing. Failing this, a change to the BIOS to at least duplicate what was available on previous laptop workstations would give basic functionality and ability to force it to use the T2000 and disable integrated graphics - unfortunately with the downside of reduced battery life.
Can someone from Dell comment on this?
pacodelce
2 Posts
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May 12th, 2020 01:00
What I understand from my interview with the Dell support is the 5540 use an hybrid GPU : the Quadro GPU is used to render, but the link to the screen use the Intel GPU. So, it can be possible to switch the Intel GPU.
https://www.dell.com/community/XPS/XPS-15-9550-NVIDIA-GPU-not-being-used/m-p/6115206#M13692
DocDell
1 Message
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April 22nd, 2021 09:00
Have this problem, too, on my Precision 3541. It's so frustrating that every BIOS in every Dell Desktop has an option to use either the video card or the onboard video processor, but they still don't offer this option!
My monitor is only working at half refresh, because of this issue. If someone from Dell could comment, that's be... great.