1320C Paper Error When Printing PDF Files

Question

I have a networked 1320c that keeps throwing a 'Paper Error' when one of my users prints pdf files from Acrobat Reader.  The documents are 7.5' x 10.5' landscape.  The printer will actually print the document but flash the error lights when done.  If you pull the paper tray out and push it back in and press Continue, it will print another copy and repeat the error condition.  The user has to press the Cancel button to free up the printer for other users.  Printing the same document on other printers works without any trouble.   Anyone have any ideas on this?

llynster · Answer

7.5 x 10.5 inch is an unusual paper size, and that sounds like what this problem is. The printer is encountering the end of the page .5 inches before expected. Is this the actual size spec of the finished page? Do normal 8.5 x 11 inch .PDF pages print OK? Are the 'other' printers that print this doc OK also Dell 1320c printers?

thenetwerx · Answer

Thank you for replying.  Here are my responses to your questions:   The other printers are not Dell printers. Other normal Letter size documents print just fine, regardless of what file type they are. The page format is 11.0' x 7.5', so your theory on page size seems to work.   We are going to request that our vendor change their pdf files that they send to a standard Letter size and see if that corrects the problem.   Thanks again.   P.S. If you or anyone else knows what it is about the Dell 1320C that causes it to hiccup on the odd paper size, as opposed to other printer brands that don't seem to take issue, I would be interested to know.

llynster · Answer

Glad to help. The 1320c seems to be Dell's entry level Color laser printer and therefore, may not have all the features of larger, higher performance (more $$) printers. I do know they make some larger color lasers that have what is called 'neasrest size' that would probably have helped you in this situation.

thenetwerx · Answer

Very good info, thanks again.

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1320C Paper Error When Printing PDF Files

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