1710 DKAAY2PI.exe error when connecting to printer

Question

Hi Everyone   I have only seen one other thread about this issue with no reply so i hope someone can help?!?!?   The issue is that when most PCs try to add this printer I get the following error:   'DKAAY2PI.exe has generated errors and will be closed by windows. You will need to restart the program. An error log is being created, OK'   The other thread stated that they were still able to print but this was a nuisance, however in my case it still adds the printer but if the user selects it, the application that is trying to print crashes and i get the box to send Microsoft an error report.   This appears to be only affecting the machines that have windows updates as I have a machine that has no updates what so ever and they can use the printer fine. So I looked at the server side and have installed the printer on a windows 2000 Advanced Svr and windows 2003 svr both using the latest printer driver. Same problem on both.   On the machines that it is affecting, I have applied all microsoft updates and still the problem occurs.   Just so you know that this appears to only be on 1710n, 1600n. I have a 3100cn and the user can print fine. Post Script drivers also work fine, but this makes printing extremely slow!    I have spoken to the Tech Support desk in the UK, who dont have an answer they can only say 'Do you have the latest print drivers' Please Dell help me with this, otherwise i will dump you as my preffered printer supplier and revert back to HP.

DrStan13 · Answer

I have a 1710 installed on a Windows XP machine. I share all of my printers using the Windows Network, and have never had a problem. When I use Microsoft Windows Network and try to install the shared 1710 printer on XP machines I don't have a problem. However, when I go to install the printer on an Windows 2000 Pro machine I get exactly the same error. There appears to be some problem in crossing operating systems with this printer. I downloaded the latest driver hoping that would make the problem go away; no luck. Tech support had no solution.

ok.ok · Answer

hello,   you have do deinstall the servicepack 4 rollup.   ok.ok

GuruBaron · Answer

He is right, uninstalling the 'Update Rollup 1 for Windows 2000 SP4' - installing the 1710 printer driver worked. No matter what else I tried I still received:   DKAAY2PI.exe has generated errors and will be closed by Windows. You will need to restart the program.   Only on W2K systems when networking the 1710.   Now the problem is when I reinstall the 'Update Rollup 1 for Windows 2000 SP4' it still errors out.   Any help?? Message Edited by GuruBaron on 05-01-2007 08:10 AM

ok.ok · Answer

hello, an other solution without deinstalling the roll-up is: deinstall all dell-printer software. deinstall the dell-printer. install Windows2000-KB908506. now you can install your dell-printer without any deinstallation of rollup's. ok.ok

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