1815 DN unable to network

Question

I am unable to network my 1815, I can't even ping it from any of the computers on the network I don't have any networking experience so I am a little lost. I have set up other printers and they always show up when the computer searches for the. On one of the computers when I click add printer in the Dell install suite it shows up but then when I attempt to add it states 'cannot identify' and the assigned IP address. The subnet mask and default gateway are different than the other computers on the network, but it won't let me change them either... Help please! Dell phone support hasn't helped either...

nycPI · Answer

I am having the exact problem.  Windows XP?  I can't get the fax to work either.

nycPI · Answer

I figured out my problem.  It was the Netgear router (WGT624) set-up.  It was not configured to ID plus'n play devices.  Once I set that, I could see it and do the install.  Hope that helps somebody.  Thanks.

NemesisDB · Answer

the dell printer is connected to your network directly via ethernet, correct?   can you list the IP address and default gateway that the printer currently has?

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