I am able to scan to my default  email client. It converts it to a jpeg. Looks like an attachment to send but looks like a picture on the receiving end. The coding you're seeing is a picture. Open the Dell All-In-One Center and look for programs it scans to. I removed jasc and jasc pro. I use paint to scan to. Make this your default. I also added AcroRd32, which is Adobe Acrobat Reader. Do you have Microsoft Office? If NOT, try Open Office, it's FREE.

 

Also look at your settings in Outlook. Something there might be doing this to your images.

 

If your still having trouble scanning, here's the instructions to fix everything with your AIO.

 

 

How are you connected to the printer? wired of wireless?

If wired, disconnect your printer. Go to start/programs/Dell printers and un-install your printer.

Restart your computer.

Now go to drivers and downloads/select product/printers/select your printer.

Install your printer. You'll be prompted when to connect it.

If wireless, fix your network first.

Update the firmware in your wireless router. Manufacturer's website, make & Model needed.

Broadcast SSID(You may want to change this to make it easier to connect)

Use WPA security

After router is done, now setup your wireless print server/printer.

If wireless printer server is used, Plug USB cable into computer and print server. Insert the print server disk. Choose Network, then choose print server and follow the instructions.

Now setup the printer.

Now go to drivers and downloads/select product/printers/select your printer.

Install your printer. Choose Network. Install the drivers.

Everything should now work.

Not sure I expressed myself correctly here...

 

If I do the following on the printer menu: SCAN>NETWORK>PC>... this works fine. Adobe Acrobat opns up and shows me my document.

 

If I do the following on the printer menu: SCAN>NETWORK>Email>... I do receive an e-mail but it looks like my e-mail client does not properly recognise the format. I see the BASE64 encoded document and can retrieve it using a decoder, but would prefer that I could just click on it like I am able to with regular emails.

 

To clarify I am using Outlook2007, do have Office 2007, and am running Windows XP Pro. I am using the printer and laptop on a wired network and am using a remotely hosted Exchange server for the SMTP sever.

 

Think I ned to do a little more investigation work here. I will try sending this to a yahoo e-mail account to try and rule out the e-mail client and configurations. I'll also try sending via a different SMTP server to see if this helps. If the situation remains the same, then I'll start to suspect there is something wrong at the priner level...

 

I'll post more info once I run a few more tests, just wanted to make sure this was not a common issue before spending too much time on it.

Making some progress here...

 

When sending to my Exchange2007 account, the e-mail is treated as plain text, but when sending to my yahoo web mail account, the same e-mail is treated as a MIME encoded message and I see the attachmens properly.

 

Now, If I look at the e-mail header for both messaqes I see the following interesting difference:

 

Yahoo  = Content-Type: multipart/mixed

Exchange2007 = Content-Type: text/plain

 

Then I tried downloading the Yahoo mail via pop3 into Outlook2007 and the message comes in properly, and the header identifies the content-Type as miltipart/mixed

 

Now I'm thinking that the e-mail headers are either being corrected by the yahoo mail server, or corrupted / passed through untouched by the exchange mail server... I would tend to believe that it is the latter, and that the printer it'self is not setting the content type field in the mail header correctly.

 

Is there a way I can sniff my local network traffic to see these email headers as they are leaving to printer so I can identify which is the problem?

Could not get the printer to connect to the yahoo mail server, so was not able to run that test...

 

I was able to install a packet sniffing utiliy as well as a SMTP server on my laptop and was able to see the following mail header coming from the printer:

 

From:< scan@XXXXXXXXX.XXX>
Message-Id: < 21061141350.0@t37>
To: "Sandy Pyke - Work"< spyke@XXXXXXXXX.XXX>
Subject:=?utf-8?B?U2NhbiBmcm9tIGEgREVMTCBNRlA=?=
MIME-Version: 1.0
Content-Type: MULTIPART/MIXED; BOUNDARY="1564135664979593522-10973150111402758367-15380343462090367003-38167982489376535"
Content-features:
 (& (& (dpi=300) (dpi-xyratio=[300/300]))
 (image-coding=MH))

--1564135664979593522-10973150111402758367-15380343462090367003-38167982489376535

Looks like the headers are somehow being changed to a content type of plain text either by my Exchange2007 server or my mail client.

 

What's puzzling is that when the message is sent throught Exchange2007 to the yahoo account, and then downloaded via POP3 to Outlook2007, all is good. It's only when the e-mail is transfered from the exchange server to Outlook2007 that things get messed up.

 

So either Exchange is messing the header up and then yahoo fixes them, or the problem occurs when Outlook2007 gets them from the Exchange server. Note that web-mail on the exchange server does appear to suffer from the same problem...

 

Down right confusing if you ask me!