Unsolved
This post is more than 5 years old
4 Posts
0
33743
March 23rd, 2009 03:00
1815dn firmware update problem
I'm trying to upgrade the firmware of our 1815dn, but it fails because of an "invalid file name/path" which I get at step 7, see below.
I following these instructions (they can be found at
<ADMIN NOTE: Broken link has been removed from this post by Dell>
1. Download the “Dell_1815dn_V1.03.04.03_smdall.hd ” on the desktop of the system that is connected to Dell 1815dn through network.
2. Find the IP address of your printer using the following steps:
- a. Press the “Menu” button on the printer operator panel and navigate to “Reports”.
- b. Use the arrow keys and scroll to “System Data”.
- c. Press the “Select” button to print the system data report.
- d. The printer’s IP address appears near the bottom of the page.
3. Open up your internet browser and key in the IP address of your printer. Click on “Printer Settings” link.
4. Then click on the “Update Print Server Firmware”.
5. After clicking on the link, it will prompt you to enter your printer’s network password. The user name is admin, and by default, the password is blank. Click OK after entering.
6. After clicking on OK, you will see the Update Firmware page. Click on Browse to locate your “Dell_1815dn_V1.03.04.03_smdall.hd” file.
7. After locating your firmware, click on the Update Printer Firmware button. You should see the Flash Upgrade message.
I moved the file to the root of c:\, removed all spaces and underscores in the filename, even renamed it to "smdall.hd", but it still fails.
Could anyone help?
llynster
2 Intern
•
1.7K Posts
0
March 23rd, 2009 07:00
I had a look out there on Dell's website and am wondering if they misnamed one of the files?
If you look at the description of the file, it implies this might be an Adobe PDF file. You might try changing this filename to "smdall.pdf" and try opening with Adobe reader to see if my suspicions are correct. If it IS an Adobe PDF file..... well..... that's the reason for the error.
Did you try using the other file in the firmware downloads section? That file is here.
<ADMIN NOTE: Broken link has been removed from this post by Dell>
ddd1ddd
126 Posts
0
March 23rd, 2009 08:00
swede1
Did you try using a USB wire and connecting the printer to one PC while updating the firmware?
llynster
2 Intern
•
1.7K Posts
0
March 23rd, 2009 09:00
My bad...... yer right about the file size. I didn't notice that before I replied to your post. Sorry.
I assume you can print and can access the embedded web server (EWS) of the printer?
And you know where in the EWS pages you need to navigate to update the FW?
I have one of these in my office...... let me see if I encounter the same results. Give me a couple of hours.
swede1
4 Posts
0
March 23rd, 2009 09:00
llynster:
I'ts not a pdf file.
It won't open with Acrobat and I also doubt that the release note would be a 16 mb file. Therefore I assumed that the pdf label on the dl page was a mistake by Dell.
I did try to use the other file in the dl section, but since I don't have a usb cable at hand I figured I'd use the same update procedure as I did when I updated last time - which is the one described in my post.
ddd1ddd:
I did not use a usb cable - I followed the instruction for network update.
llynster
2 Intern
•
1.7K Posts
0
March 23rd, 2009 14:00
Just finished downloading and "playing" with both.
It appears the ".....AUTOUPGRADE.exe" file has the wrong FW integrated within it as it's really intended for the 1600n, the predecessor to the 1815dn. This is the smaller of the two files.... ~6mb
The ".....smdall.hd" file downloaded and worked correctly. My 1815dn updated over a network connection with no issues. This is the LARGER of the two files.... ~16mb
swede1
4 Posts
0
March 24th, 2009 03:00
I switched to Internet Explorer when accessing the printer's IP address. This solved the firmware update issue.
It's a shame that Dell can't provide an error message that is of any use. Why claim an "invalid filename/path" instead of advicing me that Firefox isn't supported?
However, now I also could reproduce an error that I encountered yesterday (a 404 http error message); the download link for the firmware doesn't always work, but here's the trick: change "http" to "ftp" in the beginning of the download link and you're good to go - it seems as this is also a Firefox issue since the http link always seems to work in IE.
llynster
2 Intern
•
1.7K Posts
0
March 24th, 2009 05:00
SO..... which file did you actually use?
That's starnge with FireFox...... I've had to stop usiing IE at home because it's become so unreliable, and everything seems to work just great with FF.
JasonHawaii
1 Message
0
November 24th, 2009 13:00
Just an update fyi: Firmware for 1815dn dell laster fax printer version A06 also needed Internet Explorer to update firmware. Was trying with Firefox and getting the same inname message. Good Luck!