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15026
August 20th, 2008 22:00
1815dn paper loaded, "no paper" error displayed
My Multi-Function 1815dn is displaying a "no paper, add paper" message even though the tray is loaded. The tray does seem to be hitting something when I put it into the printer, but I can't see what. Also, even though the spring-loaded tray is up when I put the tray in, it has been shoved down when I pull the tray back out. Has anybody else had this problem?
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fudgieguys
1.3K Posts
0
August 22nd, 2008 16:00
This is normal about the tray being in the down position when removing from the printer. As far as the error, there is a micro switch that maybe dirty or faulty. If it is still under warranty, try contacting Dell for support.
yermaw
25 Posts
0
August 27th, 2008 20:00
The No Paper/Add Paper message on this printer can mean one of 2 things:
there is no paper in the tray selected
the size of paper requested doesn't match the size of paper in the tray
Check you have selected the source as Tray 1 and not the MPF.
Check you have set your document/settings to A4 (or whatever paper you have in the tray)
These settings can be found in Control Panel / printers and faxes / Printing Prefrences AND sometimes in File/Page Setup. Check both.
JWebb8
2 Posts
0
April 25th, 2019 10:00
yes, I have paper in it, but I get the no paper message.. did you ever happen to figure anything out with the problem?