1815dn - scanning to a Mac

Question

Anyone have any experience using a 1815dn multifunction laser printer with a Mac (running OS X 10.4.8)?

I have the Dell OS X drivers installed on the Mac and can print fine (this is over a network). Scanning doesn't work at all over the network - the Mac seems unable to see the scanner at all. If I plug the 1815dn directly into the Mac via USB it can see the scanner, and kind of works, not very well, in Image Capture, but other software (e.g. Yep) can't see the scanner at all.

Any ideas?

The 1815dn manual makes lots of reference to PC software that isn't supplied for OS X. I realise that Dell are PC manufacturers but, since the printer's advertised as being Mac-compatible...

Adam_Seahorse · Answer

Man - thank you - that's very helpful and at least tells me what I need to know! Like you my needs are really for a networked printer and a photocopier, and it does both of those very well, so I'm happy. I just like to have everything working that can work. And at least I now know what can't!

Cheers

methodologie · Answer

Yes, Dell advertises the 1815dn as being Mac-compatible, but what they really mean is they have Mac printer and scanner drivers and that's it. Many of the features and none of the software that are so encouraging in the product description are applicable to Mac users, unfortunately. Dell tech support has no clue about Mac use so don't bother with them, and Dell customer service doesn't care either. You may be able to return it. I would go with an HP multifunction solution next time since they are probably the most Mac friendly multi-platform vendor. We didn't return our 1815dn because it still works great, and in retrospect I didn't want that monitor running on every machine waiting for an incoming scan or fax. I do miss the network fax send feature the most but I'll set up an old iMac with Tiger to do that anyway.

Printers

1815dn - scanning to a Mac

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