Downloading and updating the driver software to the latest version corrects this issue. (This corrected both XP and Win 7 Machines. Didn't try it on Vista...)
Dell2335dn_Driver_ONLY_Windows(32bits)_v1.05_Verisigned was what it extracted to.
I have reinstalled the latest driver from the dell site for this and the problem is still there on certain machines. Its starting to happen now on machines that previously had it installed and working properly.
Can anyone provide a better or detailed solution for this?
Is there something in Windows that needs to be adjusted?
I noticed that the firmware version for this printer was updated on 1.25.11, so I upgraded the firmware on the 2335s that I'm having this problem on.
Now one of these printers is showing OFFLINE since upgrading the firmware. I can ping the machine, it has a valid ip address, and I can access the web page for the printer....but is still showing offline on the print server and all clients.
I noticed that the firmware version for this printer was updated on 1.25.11, so I upgraded the firmware on the 2335s that I'm having this problem on.
Now one of these printers is showing OFFLINE since upgrading the firmware. I can ping the machine, it has a valid ip address, and I can access the web page for the printer....but is still showing offline on the print server and all clients.
Any help on this?
Also had this problem. Spent over an hour on the phone with tech support for obviously a firmware issue... Anyway, he had me reset network settings and reset printer settings from the unit itself. I also set to DHCP then back to static IP... so far, no complaints from any users.
I had the same problem but i solved it. Just need to download new scan softyware from dell website. Before installation please remove old one and reboot your pc/server.
I performed the steps that a32guy mentioned and it brought the machine back online for printing : clear settings, go from DHCP to static ip.
but.......
now with the latest firmware & latest Network Scan software (general software for this model) I am still not able to scan to PDF on some machines (as originally stated).
solutions please ! This isn't being used in a home....its brand new and in a business.
I just stumbled across this issue today as I rolled out a new machine to one of my locations. Both the disc and the drivers from the site didn't let me scan to PDF, but it got me wondering that maybe this was a recent issue so I found an older version of the drivers here http://www.siliconguide.com/drivers/device/1527/ and sure enough everything was back to normal. Hope this helps.
a32guy
2 Posts
0
January 20th, 2011 07:00
Same problem here, looking for a resolution!
drobb42
1 Message
0
January 21st, 2011 11:00
Downloading and updating the driver software to the latest version corrects this issue. (This corrected both XP and Win 7 Machines. Didn't try it on Vista...)
Dell2335dn_Driver_ONLY_Windows(32bits)_v1.05_Verisigned was what it extracted to.
aabyrd
8 Posts
0
January 24th, 2011 06:00
I installed the driver from the installation cd that came with the machine when I bought it 2 weeks ago.
I will try the download to see if it makes a difference.
aabyrd
8 Posts
0
February 9th, 2011 09:00
Update :
I have reinstalled the latest driver from the dell site for this and the problem is still there on certain machines. Its starting to happen now on machines that previously had it installed and working properly.
Can anyone provide a better or detailed solution for this?
Is there something in Windows that needs to be adjusted?
Please help soon.
Thanks,
aabyrd
8 Posts
0
February 22nd, 2011 09:00
I'm still having a problem with the network scan on this model printer.
Different printers, same model, different users, same issue.
can someone please address this for me?
If Im missing something obvious just help me out.
Thanks,
fingers1971
2 Posts
0
February 23rd, 2011 01:00
Hi all,
Same problem here. Looking for a solution. I'll keep you updated.
Regards
fingers1971
2 Posts
0
February 23rd, 2011 02:00
Update:
i have reinstalled latest version of the printer driver, available at the Dell Support Site and the problem has been solved :emotion-2:
http://support.dell.com/support/downloads/driverslist.aspx?c=us&cs=19&l=en&s=dhs&ServiceTag=&SystemID=PRN_LSR_2335DN&os=WLH&osl=en&catid=&impid=
The OS at the client side is Windows Vista 32 bit.
Hope it helps!
aabyrd
8 Posts
0
February 23rd, 2011 09:00
Thanks for the update, but I'm running XP and the latest driver from 11.2010 isnt working for me yet.
again....if I'm missing something let me know
aabyrd
8 Posts
0
February 28th, 2011 05:00
Hello Again,
I noticed that the firmware version for this printer was updated on 1.25.11, so I upgraded the firmware on the 2335s that I'm having this problem on.
Now one of these printers is showing OFFLINE since upgrading the firmware. I can ping the machine, it has a valid ip address, and I can access the web page for the printer....but is still showing offline on the print server and all clients.
Any help on this?
a32guy
2 Posts
0
February 28th, 2011 16:00
Also had this problem. Spent over an hour on the phone with tech support for obviously a firmware issue... Anyway, he had me reset network settings and reset printer settings from the unit itself. I also set to DHCP then back to static IP... so far, no complaints from any users.
This will be my last Dell printer.
dawidol
4 Posts
0
March 1st, 2011 06:00
I had the same problem but i solved it. Just need to download new scan softyware from dell website. Before installation please remove old one and reboot your pc/server.
aabyrd
8 Posts
0
March 1st, 2011 07:00
update :
I performed the steps that a32guy mentioned and it brought the machine back online for printing : clear settings, go from DHCP to static ip.
but.......
now with the latest firmware & latest Network Scan software (general software for this model) I am still not able to scan to PDF on some machines (as originally stated).
solutions please ! This isn't being used in a home....its brand new and in a business.
LANCORP_88b25e
2 Intern
•
224 Posts
0
March 8th, 2011 09:00
Same problem here. When the 2335dn does see my PC, it scans, and the scan progress window on my PC does its thing.
When the scan is finished, it says DONE, then a folder window opens (the destination folder), but there is no PDF in there.
The maddening thing is, it used to work!!!
Anyone find a solution that works yet? I've done the software reinstall, but problem persists.
OutsidaII
1 Message
0
March 8th, 2011 15:00
I just stumbled across this issue today as I rolled out a new machine to one of my locations. Both the disc and the drivers from the site didn't let me scan to PDF, but it got me wondering that maybe this was a recent issue so I found an older version of the drivers here http://www.siliconguide.com/drivers/device/1527/ and sure enough everything was back to normal. Hope this helps.
dawidol
4 Posts
0
March 17th, 2011 06:00
This works for me.
1. Install the newest printer driver and application from dell website. (v1.05_Verisigned)
2. Install older version of scan manager (EngineVersion=12.0.0.58851)
3. reboot
4. Uninstall both versions of scan manager.
5. reboot
6. Install scan manager 3.00.00.12 (EngineVersion=12.0.0.58855)
this solved my problem with scanning to PDF. Scan manager installed on Win XP 32bit