Since this problem is happening on a day (Friday), I would suspect another service is confilicting with the server, or the communication to the printer.
Is there any antivirus running at that time?
Is there a backup happening at that time?
Is there any other printers on the server? (are they having the same issue?)
Is an invalid job being sent to the printer on friday (weekly report)
Those are some interesting points and I'll take a look at it. But I'm pretty sure there are no jobs or other type of scheduled items that would cause the interference. All other machines on the network can also not connect to the printer (as in not being able to get to the HTTP server) so I don't think it's relative to the print server machine.
It only seems to happen after an extended time of inactivity which just happens to be Thursday-Friday.
Bought a 5100cn recently. From Day 1 it has never printed from Tray 1. All I get is a click and "Paper jam, Check Tray" message all the time even though no paper is fed. On MPF, 8 times out of 10, I get the same message. I open the front or side door, close it (as there is no paper jam) and the printer callibrates and the cycle could go on and on and just when my frustration is about boiling over, a few pages are printed (no complains when it does), another jam and the cycle begins again.
I contacted Technical Support and after about thirty minutes on the phone, it was decided that an engineer should come and change the rollers on MPF and Tray 1. I don't know if it's worth changing parts in this new printer or I should ask fo a refund and try another product, as I had a whole bag of trouble before the printer was delivered in the first place.
Is there something else, outside changing the rollers which could solve the problem? Thanks for your help.
I've had the 5100cn for a week and have been unable to get the MPF tray working. I NEED this to work. Have spent hours and hours on it, and don't know what to do now.
You can contact Dell via their website I think, and get a reference number. My 5100 was replaced and the new one has worked perfectly for several months now.
In reference to the initial post - Printer is alive, and responding to pings, but dosen't receive print requests.
We found our 3100cn and 5100cn would occasionally stop responding to print requests from any of our computers, although we could connect with the web interface, and ping it. The job would just sit in the queue.
We found that by switching the Print protocol from 'Raw' to 'LPR' solved it.
thenewandre
39 Posts
0
November 9th, 2004 03:00
pitr256
4 Posts
0
November 9th, 2004 13:00
It only seems to happen after an extended time of inactivity which just happens to be Thursday-Friday.
Thanks for the pointers,
Peter
UncleDallas
2 Posts
0
November 26th, 2004 01:00
Bought a 5100cn recently. From Day 1 it has never printed from Tray 1. All I get is a click and "Paper jam, Check Tray" message all the time even though no paper is fed. On MPF, 8 times out of 10, I get the same message. I open the front or side door, close it (as there is no paper jam) and the printer callibrates and the cycle could go on and on and just when my frustration is about boiling over, a few pages are printed (no complains when it does), another jam and the cycle begins again.
I contacted Technical Support and after about thirty minutes on the phone, it was decided that an engineer should come and change the rollers on MPF and Tray 1. I don't know if it's worth changing parts in this new printer or I should ask fo a refund and try another product, as I had a whole bag of trouble before the printer was delivered in the first place.
Is there something else, outside changing the rollers which could solve the problem? Thanks for your help.
UncleDallas
dwrice
9 Posts
0
February 18th, 2005 19:00
Eric Winter
18 Posts
0
April 30th, 2005 12:00
dfschneider
3 Posts
0
August 24th, 2005 01:00
Eric Winter
18 Posts
0
August 24th, 2005 10:00
UncleDallas
2 Posts
0
August 24th, 2005 17:00
dfschneider
3 Posts
0
August 24th, 2005 18:00
jaymz0
5 Posts
0
November 18th, 2005 19:00
We found our 3100cn and 5100cn would occasionally stop responding to print requests from any of our computers, although we could connect with the web interface, and ping it. The job would just sit in the queue.
We found that by switching the Print protocol from 'Raw' to 'LPR' solved it.
Print Properties -> Ports Tab -> Configure Port -> Select 'LPR'
Cheers
J