720 Print queue Problem

Question

I have my Dell Photo Printer 720 setup througha Linksys PSUS4 Wired Print Server and everytime I try to print more then one document it prints the first one and gets stuck on deleting it. I have already talked to Linksys and they said I need Generic drivers for it to work properly and I was wondering if I could get them?

MBGowers · Answer

I have the same problem - with a 720 printer directly connected through an USB. Printer hangs in mid document and I cant delete the document or do anything except restart the system. I found a note about the same thing on the website from 2004 which said they didnt know the cause.

Its 2006 now so somebody must have worked this one out

ketchakate · Answer

So - any answers to this post. I have the exact same problem with my printer hooked up to a DLink print server, which is hooked up to my wireless router. I can't print an more than one page of a multipage document. Then everything hangs at 99% complete and the print queue stacks up.

The only resolution I have for this is to plug the printer straight into my laptop, but then what's the point in having a laptop and a wireless network?

Hey - Dell Moderators - step in and help solve the problem please!

Thanks,
Kate

Gina Q · Answer

Most of the time this is going to be driver related. However, the 720 was never set up to work with a print server. That being said, most printers can work with a print server but it is all on the printer server end. Chances are you need to either configure the print server, and or reload the driver and or both. If the printer hangs on the USB port you might try other USB ports to see if the problem is not related to the port it is plugged into. Below is the link for the driver.
http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R80999&SystemID=PRN_INKJET_720&os=WW1&osl=en&deviceid=7087&devlib=0&typecnt=1&vercnt=1&formatcnt=1&libid=40&fileid=106108

ketchakate · Answer

Hello,

Thanks for the definitive answer.

Unfortunately, I've already updated the driver and it didn't help. There aren't any other USB ports to try - only one on the printer and one on the print server.

Guess you get what you pay for... (the 720 came free with the computer!).

Kate

MBGowers · Answer

Same here - im using the latest driver.   Its a thing I dont expect Dell will bother to fix so we have to put up with the problem. Doesnt enhance Dell´s reputation though.   Martin

majoRMAJOR · Answer

I have a dell 720 printer rigged to a linksys wps54gu2 print server. The printer will print the first page of the document or first document then will hang deleting the finished job. the problem is with the print server and printer. Most of these smaller servers are not setup to handle bi-directional printing, which means the print queue does not know if the print device has finished the job and its buffer is ready for the next job.ie there is no flag to tell it to dump the completed job. Spooling in windows xp means that the print queue will wait and deleting the the job manually does not help (delete manually;

control panel/Administration/Services Print Spooler stop service>
%root%/windows/system32/spool/PRINTER delete the file and flash object.
%root%/windows/Temp delete this copy of the file
restart your Print Spool service

)

After all that , I still have to restart the pc to send another job.

conclusion; you probably need a better print server and a printer that is suitable for networking

sincerely

majoRMAJOR

Printers

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