So I followed all the instructions and successfully reinstalled the driver and the printer but the same document came back in the que. and it will not print or delete. It will not print anything, including a test print. The message now says:
"Windows cannot print due to the current printer setup", although I cannot see anything wrong with the printer setup. It all looks like it is correct to me.
Although I don't know much my guess is that this document is one my daughter attempted to print after installing Windows 7 and prior to installing the driver download which seems to have locked things up! Don't know for sure. Any more suggestions?
What are you trying to print from? If Word, did you click file, print and make sure the proper printer was selected? I have seen people send print jobs to the wrong printer causing these problems.
Right click on the Delete Print Jobs after you make it, then right click run as administrator. This shold delete the print job in the queue. Unless you want to do it manually.
To do it manually,you need to go to start, all programs, accessories and right click on the command prompt and left click run as administrator. then type
net stop spooler
del %systemroot%\system32\spool\printers\*.shd
del %systemroot%\system32\spool\printers\*.spl
net start spooler
That should delete the print job. It's actually easier to make the little command file.
PudgyOne
9 Legend
•
30.3K Posts
0
December 28th, 2009 16:00
lottec,
First try Delete Print Jobs and see if the print jobs will delete.
Then try using the instructions located at...
926 Photo All-In-One Printer owners thread (W7)
and then tell me what happens.
Rick
lottec
3 Posts
0
December 28th, 2009 18:00
So I followed all the instructions and successfully reinstalled the driver and the printer but the same document came back in the que. and it will not print or delete. It will not print anything, including a test print. The message now says:
"Windows cannot print due to the current printer setup", although I cannot see anything wrong with the printer setup. It all looks like it is correct to me.
Although I don't know much my guess is that this document is one my daughter attempted to print after installing Windows 7 and prior to installing the driver download which seems to have locked things up! Don't know for sure. Any more suggestions?
PudgyOne
9 Legend
•
30.3K Posts
0
December 28th, 2009 18:00
lottec,
What are you trying to print from? If Word, did you click file, print and make sure the proper printer was selected? I have seen people send print jobs to the wrong printer causing these problems.
Also try checking this...
Enable Bidirectional Support/Enable Biodirectional Support and see if that helps.
Rick
PudgyOne
9 Legend
•
30.3K Posts
0
December 28th, 2009 20:00
lottec,
Right click on the Delete Print Jobs after you make it, then right click run as administrator. This shold delete the print job in the queue. Unless you want to do it manually.
To do it manually,you need to go to start, all programs, accessories and right click on the command prompt and left click run as administrator. then type
net stop spooler
del %systemroot%\system32\spool\printers\*.shd
del %systemroot%\system32\spool\printers\*.spl
net start spooler
That should delete the print job. It's actually easier to make the little command file.
Rick
lottec
3 Posts
0
December 28th, 2009 20:00
I am printing from Word and the 926 is the only printer and set as default. I checked the bidirectional support and it is checked.
I know it must have something to do with that document that won't delete.