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September 7th, 2010 11:00
968W error message - Consult User Guide...........nothing fixes it!
I have a 968W and am getting a Consult User Guide error message.
I did everything that the user guide and online help said to do and nothing is working!!!
HELP... what fixes are there to this as I need my printer - CRITICAL
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PudgyOne
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September 7th, 2010 15:00
bboasredhead,
Can you copy a document when you put it under the glass? B&W and color?
Are you using Dell Series 7 ink cartridges?
If you unplug the printer from the wall and remove the power brick for 60 seconds, this will reset any error messages the printer has. I would then plug everything back in.
Power on the printer.
Open the printer(with the power on) and take out the Dell Series 7 black cartridge and then reseat it. I would then take out the color Dell Series 7 ink cartridge and reseat it. Now close the printer and it will print an alignment page.
Any error messages?
black cartridge = black side(left side) color cartridge = color side(right side)
photo cartridge = black side(left side) color cartridge = color side(right side)
Dell Series 7 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.
Dell Series 7 ink cartridges can be purchased at Staples, Walmart or Dell's Website.
It's possible that you got a Dell Series 7 ink cartridge with a bad sensor. Take it back to the place of purchase for a refund or replacement.
Rick