968W Printer shuts down and initializes

Question

968W AIO Dell: When trying to scan or make copies, the printer shuts down and turns back on. It will pass thru a blank paper when trying to make copies or scan after it re-initializes. After several tries, it will then make the scan or print. Frustrating! It behaves normally when controlled by PC; just does this when I use buttons on the actual printer itself.  Just started doing this in the last month.  Have had printer for three years+.

Goodwintony · Answer

I also have the same problem, where do i find the cure

PudgyOne · Answer

Goodwintony,   Unplug the printer from the wall. Now remove the power brick for 60 seconds. This will reset any error messages the printer is getting. What happens?     Rick

Goodwintony · Answer

good morning rick, thanks for the reply, it didn't work. also the light on the brick never went off. i will try leaving it unplugged longer. happy new year. Tony

PudgyOne · Answer

Tony,

The power brick must be removed from the back of the printer for 60 seconds. It gives the printer time to de-engerize and resets it. If the power brick remains in, it still keeps it's emmory, even in a power failure.

Rick

Printers

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