Solution, Dont refill. The cartridges are not designed to be opened and if you do, you may damage the sensor on the cartridge which could lead to damaging the printer, which I suspect happen here. At that, if Dell knew you refilled the ink they would probably not have replaced the printer. I dont know.
MikesHere - Thanks for the reply! Not sure I agree w/ your suppositions though; haven't read much about such damage to cartridge or printer especially if one handles the cartridges carefully - except from Dell who wants to put the fear of God into those who refill cartridges. Bottom line, in the 11 months that I have been refilling my cartridges, I have saved an estimated $400+ dollars over new replacement cartridges which could be used to purchase four or more a920 printers, etc.!
I have refilled the ink in my black cartridge MANY times with few problems. Why do you say that it will not work? By the way, it's not necessary to remove the top from the cartridge to refill it.
Actually, I cannot disclose my personal work information or history on your question. I have been through it time and time again. If you get a cartridge replaced via Dell for a issue and they see that it has been refilled, my experience is that they will charge you for it. They will do this by stopping support on the system or printer until the bill is paid. That is the way I have seen things of ths matter be handled. I am not saying all cases, but you dont want to be one of the ones that they do this to and then the printer goes bad, but you cant get it replaced because, 1: It is on hold and you cant get support for it until you resolve the collections issue, 2: it leads to 'Customer Damage' because you filled the cartridge. If you fill the cartridge and then they replace it, you get the new cartridge, but now you have streaking in all your print jobs. The printer WILL NOT be covered because you refilled the cartridge which very well could be and will be looked at as customer damage. The contract agreement specifically denotes that they will not cover customer damaged, weather accidental or intentionally, unless it is accidental and you have a complete care contract, which you purchased, BUT you can not purchase them for a inkjet printer and most laser printers (i believe on laser printers)
Thank You! Mike
Message Edited by MikesHere on 03-01-2005 05:52 PM
Trust me, I will never purchase a Dell printer again. I am completely unconcerned with having this one worked on by Dell. If it ever needs something repaired, I will toss it onto the trash heap and gleefully purchase another brand AFTER I have researched how much replacement cartridges cost, how many pages I can print, etc.
Bottom Line: I personally have saved several hundred dollars ( which is much more than the cost of the printer) by refilling my ink cartridges.
I think you work for Dell, because a simple yes or no to my question would have been sufficient. Your lengthy explanation was insufficient. End of story.
Bottom line is it is your printer. I just put out what I have recently seen. For your straight answer. No I DO NOT work for Dell. I am a Computer Consultant.
MikesHere
125 Posts
0
November 25th, 2004 07:00
Solution, Dont refill. The cartridges are not designed to be opened and if you do, you may damage the sensor on the cartridge which could lead to damaging the printer, which I suspect happen here. At that, if Dell knew you refilled the ink they would probably not have replaced the printer. I dont know.
Mike
Lilsheepck
123 Posts
0
November 25th, 2004 15:00
bigowensjazz
10 Posts
0
February 28th, 2005 19:00
Mike,
Do you work for Dell?
I have refilled the ink in my black cartridge MANY times with few problems. Why do you say that it will not work? By the way, it's not necessary to remove the top from the cartridge to refill it.
MikesHere
125 Posts
0
March 1st, 2005 21:00
Actually, I cannot disclose my personal work information or history on your question. I have been through it time and time again. If you get a cartridge replaced via Dell for a issue and they see that it has been refilled, my experience is that they will charge you for it. They will do this by stopping support on the system or printer until the bill is paid. That is the way I have seen things of ths matter be handled. I am not saying all cases, but you dont want to be one of the ones that they do this to and then the printer goes bad, but you cant get it replaced because, 1: It is on hold and you cant get support for it until you resolve the collections issue, 2: it leads to 'Customer Damage' because you filled the cartridge. If you fill the cartridge and then they replace it, you get the new cartridge, but now you have streaking in all your print jobs. The printer WILL NOT be covered because you refilled the cartridge which very well could be and will be looked at as customer damage. The contract agreement specifically denotes that they will not cover customer damaged, weather accidental or intentionally, unless it is accidental and you have a complete care contract, which you purchased, BUT you can not purchase them for a inkjet printer and most laser printers (i believe on laser printers)
Thank You!
Mike
Message Edited by MikesHere on 03-01-2005 05:52 PM
bigowensjazz
10 Posts
0
March 2nd, 2005 01:00
Mike,
Trust me, I will never purchase a Dell printer again. I am completely unconcerned with having this one worked on by Dell. If it ever needs something repaired, I will toss it onto the trash heap and gleefully purchase another brand AFTER I have researched how much replacement cartridges cost, how many pages I can print, etc.
Bottom Line: I personally have saved several hundred dollars ( which is much more than the cost of the printer) by refilling my ink cartridges.
I think you work for Dell, because a simple yes or no to my question would have been sufficient. Your lengthy explanation was insufficient. End of story.
MikesHere
125 Posts
0
March 2nd, 2005 22:00
Bottom line is it is your printer. I just put out what I have recently seen. For your straight answer. No I DO NOT work for Dell. I am a Computer Consultant.
End of Story.
Mike