TBH62,

You are using Dell Series 1 ink cartridges, correct?

Dell Series 1 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 1 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

If these are Dell Series 1 ink cartridges, then take them back to the place of purchase for a replacement or refund.

Rick

Thank You,  yes I did purchase the cartridge at Staples, and I wil take it back.

Tim