A920 sharing issues

Question

I had my A920 shared across my LAN, linked to an XP Pro desktop via USB, shared, and used by another XP Pro laptop. My problem started when I started using the laptop to access the desktop with the printer using remote desktop sharing. This involved password protecting the account on the desktop with the printer (which is not the root of the problem in my opinion). When you connect using remote desktop, the A920 does some sort of "auto-install" on the laptop (which my question is why? I'm just graphically interfacing the desktop). Now, when I try to print from the laptop through the regular share, it errors out (makes some sort of weird error box on the desktop which is unreadable and masked by the display background). If I click around on it until it goes away "in the blind," the print job will print. I did a "blind" copy and sent the error message to tech support. Anybody having problems like this?

P.S. - I've done the basic troubleshooting. Deleted and reinstalled printer drivers on the laptop through the share, Disabled firewalls/etc. My next step is to totally delete the A920 software from the desktop and reinstall. Before I do this, I'd like to know the "why."

Admiral_Ames · Answer

I get the same problem - when I print from a networked computer I get some sort of dialogue behind the desktop and by clicking on it (I have to find the button), I can sometimes get it to print. Message Edited by Admiral_Ames on 02-03-2004 08:28 PM

sam_adenbaum · Answer

I have a similar problem on a J740. It's locally connected to a Dell PC running XPP. I can set up the shares across my peer-to-peer network, but as soon as I print anything from the network connected PC's, I get a partially completed box across the screen of my locally connected printer and I can't make it go away. I can only clear the problem by rebooting. When I reboot the hung print comes through.

I called tech support and they told me I have a network problem. Nonsense. I gave up and stopped sharing the printer.

LSUARob · Answer

I have the same problem on a J740, and I agree it is not the network.  I have found that just by hitting enter or alt-f4 when the hidden box pops up on the computer the printer is installed on it will print.

Admiral_Ames · Answer

Surely theres a better fix then that. The computer sharing the printer stays logged off most of the time. I don't want to have to alt-f4 every time I print something.

Has anyone tried the drivers for the lexmark (I think thats the company) printer which is identical mechanically.

sam_adenbaum · Answer

This is all jumping through hoops to solve a problem that Dell should handle.  It's a driver problem.  I wonder why no one from Dell has commented on this thread!!!

Berenice · Answer

Hey, I was so pleased when I found the answer to this...

If you turn off Error Reporting in Windows on the PC connected to the printer, sharing will work fine.

(Right click My Computer, go to Properties, Advanced Tab, Error Reporting - Disable it and don't recieve notification of critical error)

mluczkowski · Answer

That did not help my issue.  Anyone else have any suggestions?  I have 2 other printers hooked up that work just fine across the network.  Only this Dell printer is having problems.

Berenice · Answer

It didn't help my *NEW* sharing problem either :-[

The share was working before, but now jobs from PC connected to the printer are OK. But jobs from the other PCs just go to the print queue and they just sit there, until the PC that the printer is attached to is restarted.

It's one problem after another. The software is useless. Never get a Dell printer.

SkipFire · Answer

I've been having the same issue.  The mystery window that comes up but never fully appears is a Dr. Watson error, after clearing this error by finding the hidden button it will also kill dlbkjswx.exe and then your job will print.  Or you can use task manager to kill dwwin.exe and dlbkjswx.exe and then your job will print.  Of course this totally defeats the purpose of printer sharing.  I've gone back and forth with tech support for the last 2 weeks via email, they even sent me a new printer to try when it is so obviously a software/driver issue.  The Watson error logs to the event log that module dlbkutil.dll is what failed.  Yo Dell!  Get with it before we get with another vendor.

Printers

A920 sharing issues

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