A940 is having color print problems

Question

I recently replaced both color and black cartridges (low ink level).  Black works fine; color worked fine on print alignment test page.  However, any attempt to print a color document results in a washed out pinkish, greenish page with no picture details.    I would say that the color cartridge is defective, except for the test page experience.   Any ideas?   Basil P.

Basil Parmesan · Answer

I tried all of your suggestions tonight, with no success.  The maintenance screen fixes don't help either.  Obviously, I received a defective cartridge.  Dell has graciously agreed to replace it.   Basil P.

william_the_sco · Answer

When you don't use your ink carts for a while, when you get new ink carts that have been stored in warehouses for a number of months, or when you have refilled a slightly too dry ink cart, the print head nozzles on the bottom of the ink carts get clogged with dried ink. The printer head cleaner menu will NOT dissolve the dried ink. Water will. Try this. Soak the bottom of the clogged ink cart in 1/2 inch of hot water for 15-30 minutes. Blot dry with clean paper towel (you should see the 3 ink colors on the towel). Retry.

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A940 is having color print problems

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