Dell is now telling me that the only way to remedy my problem is to reinstall Windows XP. I don't want to do this unless someone can tell me that a fresh load will solve my printing problems.
Like most of you, I've searched the Forum and was pleased, and yet disappointed, to see so many experiencing similar problems. I just followed one of the simpler suggestions (deleting the printer icon in the Control Panel, adding the new printer, then rebooting) and it seems to have worked. I've tried to replicate my original problem twice now, and I can not....I'm holding my breath that my problem is resolved (with no thanks to Dell).
I've already initiated my attempt to return my A940 and get my money back due to the utter frustration of this whole experience.
Any thoughts on whether I should continue? Is the A940 a good printer for the money once this printer queue issue is resolved?
Well, my saga (and future as a Dell customer) is over. Although I believe my immediate problem with my A940 is resolved, this entire ordeal has been so poorly handled by Dell that I have arranged for Dell to accept my A940 for a full credit, including shipping. This is indeed unfortunate since I believe that good customer service could take a problem like many of us have been experiencing and through solid follow-through and efficiency, convert us all into long-term customers. Instead, I've been treated like an idiot (and as if I've done something wrong) with each contact.
If it wasn't such a pain I'd probably send back my 2400 desktop just out of principle.
ktwiford
10 Posts
0
February 27th, 2004 10:00
Dell is now telling me that the only way to remedy my problem is to reinstall Windows XP. I don't want to do this unless someone can tell me that a fresh load will solve my printing problems.
KAT
ktwiford
10 Posts
0
February 27th, 2004 16:00
Like most of you, I've searched the Forum and was pleased, and yet disappointed, to see so many experiencing similar problems. I just followed one of the simpler suggestions (deleting the printer icon in the Control Panel, adding the new printer, then rebooting) and it seems to have worked. I've tried to replicate my original problem twice now, and I can not....I'm holding my breath that my problem is resolved (with no thanks to Dell).
I've already initiated my attempt to return my A940 and get my money back due to the utter frustration of this whole experience.
Any thoughts on whether I should continue? Is the A940 a good printer for the money once this printer queue issue is resolved?
ktwiford
10 Posts
0
February 27th, 2004 18:00
Well, my saga (and future as a Dell customer) is over. Although I believe my immediate problem with my A940 is resolved, this entire ordeal has been so poorly handled by Dell that I have arranged for Dell to accept my A940 for a full credit, including shipping. This is indeed unfortunate since I believe that good customer service could take a problem like many of us have been experiencing and through solid follow-through and efficiency, convert us all into long-term customers. Instead, I've been treated like an idiot (and as if I've done something wrong) with each contact.
If it wasn't such a pain I'd probably send back my 2400 desktop just out of principle.