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8618
February 26th, 2004 22:00
A940 queue locks up with multiple jobs
I have a new Dell 2400 running XP with 512MB RAM. My print queue locks up when I send consecutive jobs to the printer (typically small Word documents or emails less than 250K). I've been told by Dell that I just have to wait until one job is printed before sending the next. My old Compaq running 98SE with 128MB RAM could handle 5 or more print jobs sent consecutively. Have I moved forward in speed, but backwards in my ability to print?
Dell has already sent me one replacement printer and I've reinstalled the A940 driver twice. Sometimes the printer even locks up even if I send a second file after waiting for the first file to complete printing.
Any ideas?
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ktwiford
10 Posts
0
February 27th, 2004 10:00
Dell is now telling me that the only way to remedy my problem is to reinstall Windows XP. I don't want to do this unless someone can tell me that a fresh load will solve my printing problems.
KAT
ktwiford
10 Posts
0
February 27th, 2004 16:00
Like most of you, I've searched the Forum and was pleased, and yet disappointed, to see so many experiencing similar problems. I just followed one of the simpler suggestions (deleting the printer icon in the Control Panel, adding the new printer, then rebooting) and it seems to have worked. I've tried to replicate my original problem twice now, and I can not....I'm holding my breath that my problem is resolved (with no thanks to Dell).
I've already initiated my attempt to return my A940 and get my money back due to the utter frustration of this whole experience.
Any thoughts on whether I should continue? Is the A940 a good printer for the money once this printer queue issue is resolved?
ktwiford
10 Posts
0
February 27th, 2004 18:00
Well, my saga (and future as a Dell customer) is over. Although I believe my immediate problem with my A940 is resolved, this entire ordeal has been so poorly handled by Dell that I have arranged for Dell to accept my A940 for a full credit, including shipping. This is indeed unfortunate since I believe that good customer service could take a problem like many of us have been experiencing and through solid follow-through and efficiency, convert us all into long-term customers. Instead, I've been treated like an idiot (and as if I've done something wrong) with each contact.
If it wasn't such a pain I'd probably send back my 2400 desktop just out of principle.