A962 unable to scan across network.

Question

I am unable to scan across the network with my A962.

It is set up using the dell wireless printer adapter and everyone is able to print just fine.

However, following the instructions in the manual, I cannot get a PC option in the menu.

I get it to say scan to image editor, it has me save the setting, then tells me to press start scan button. If I press scan color or scan b/w it just repeats the process.

I cannot access any of the scan features through the AIO Control Panel.

I do not have windows firewall running.

Any suggestions?

emolikeamother · Answer

I am experiencing the exact same problems.  Also no firewalls running, uninstalled/reinstalled drivers.   On first printer (AIO962) I had the option to scan to computers on network but scan functionality stopped randomly one day.  Had printer replaced, and still experiencing problems.  Have called Dell 3 times today on this and all calls end up with me getting another new printer.  Have another printer on the way (3rd AIO962).  Am printing through network Dell 3300 Wireless Adapter.  Can print, copy, and fax just fine.   The scanner does not respond to any commands.   Please help.  Thank you.

EdgeMMG · Answer

Glad to hear I am not the only one having problems.

Got the printer. It would not recognize my color ink cartridge. Emailed tech support. The solution they presented? A snippet from the manual telling me how to install ink cartridges. Brilliant. As if I didn't know. Finally got through to someone who sent me a new cartridge and that worked fine.

Suddenly this good deal, isn't quite looking like one.

I run a web development company and require scanning functionality so now I had to go out and buy a stand-alone scanner. Just annoying. Ah well.

Hope someone out there has had this exact problem and managed to find a workable solution other than switching from Dell for their printing solutions.

rgrthumb · Answer

I have a similar problem with my A962. I have two computers on a wireless network, but can only scan from the computer I used to setup the Dell Wireless 3300 device. I can print from both computers with no difficulty and I can't find any info in the manuals which would indicate this as a limitation -- it should work.

matthew_weyer · Answer

Shoot, I'm on the phone with them now, just got transfered to the 'printer network queue' after being on hold for an hour.  :rollseyes:  Some how, I think I might not be able to get this working today.

EdgeMMG · Answer

Best of luck to you!

If you get any useful information other than 'Um... have you tried pressing the scan button' or 'Sounds like you have a faulty printer' please let me know.

Afterall, it can't always be a faulty printer (gulp) can it?

Yellow Lab · Answer

I too have a similar problem as discussed in this thread, though I just posted about my problem to another thread titled "AIO 962 Wont Scan" before I found this more specific thread. I also have the AIO 962 and the Wireless Printer Adapter 3300.

I set everything up as described in the installation materials. I can scan across the network but the size of the resulting (typically I use "pdf" format) file is ENORMOUS. When I connect the printer with the USB cable directly to the computer, I am able to get a reasonable file size. The main problem with the bloated file size of the documents scanned over the network is that they typically are too big to attach to web-based emails.

A single page of black and white text (and not much of it) results in a 2.06 MB file when scanned through the network (and a fairly fuzzy image), but merely 126 KB (and crystal clear) when scanned with the AIO 962 attached directly to the computer.

Any thoughts?

mike0050 · Answer

I don't need to go into details on how my AIO 962 printer works as you all descibe it perfectly. I was on the phone with those bozos in India for well over an hour and got nowhere. They finally came to the conclusion that the printer was bad and sent me another. Guess what? It does exactly the same thing when you try to scan from the all in one center. I have a notion to not send the other printer back until they can either verify that the design is flawed and fix it or agree to refund my money in full. The way it is going with this model I wouldn't be surprised if they have a class action suit filed for their fraudulent advertising practices. Wireless my 'hind end'! You know they have to be aware of this problem but I don't see any mention anywhere of a fix beyond reinstall and hope for the best. And that Stephen dude is mighty quiet about this too. Seems like he could be a little more helpful.   Mike

Kmite · Answer

Mike0050

I seem to have the same problem as you do with your printer and adapter 3300, as with everyone on this board. I have no help from printer support, except for them to tell me that the printer and the adapter have to be hooked up to the computer at the same time to make the printer work. I asked the tech then how could they call this wireless. She kept telling me how the 962 was one of the best printers out in the market today. If this is the case, I could have just used the printer cable and not shelled out 99.00 for a "wireless" adapter. Does everyone agree? Or am I wrong and the adapter has to be connected and I yelled at many tech erroneously.

They won't take it back and refund me because it's after the 21 days. I don't think there's anything wrong with the printer. I think the adapter just doesn't work. I'm waiting for someone at Dell to help me, I was told they would get back to me and they didn't. I hate when I'm lied to, just so they can get me off the phone.

"Wireless my hind end" is what I told the tech person also.

Kmite · Answer

Yes Yellow Lab

I again called up yesterday to customer support again and asked to speak to an executive supervisor, and lo and behold I finally got someone who was much more helpful than the upteenth person I've spoken to about this adapter problem. He finally credited me the money back. I'm keeping my eye on that because I've heard horror stories about when Dell credits back money. I'm keeping my fingers cross.

I told the supervisor that I will be giving the printer away. I'll bite the loss and remember never to buy a Dell peripheral again. So if what you say is true than it won't be much of a loss. See I haven't used my 962 printer at all yet, so I don't know how it prints or scans or whatever. I'll stick to HP and even Canon because I've never had problems with them and they printed pretty well.

The supervisor also had a problem specialist(?) call my house and I explained to her the problem. The end result is that she thinks there's something wrong with the adapter and is sending me out another, even though I had said it doesn't matter to me anymore. I'm done with this adapter thing and will wait until this technology is perfected, before I think of buying a another one, unless someone out there can point me to a really good wireless printer adapter.

Kmite

Yellow Lab · Answer

Kmite:

I have since discovered that even when scanning with the AIO directly connected to my PC, I get an image with a gray "haze" around my text (regardless of what resolution setting I use). Basically, I agree....if you have to have both pieces connected to the PC, it's not wireless.

In my case, I've discovered that faxing works okay, wireless printing works (but, as expected, the "ink jet" quality of the printing is pretty lame, and the scanning feature is nearly worthless (lousy when connected with a wire, and bloated unmanageable file size with a worse image when scanning wirelessly). I've hardly used the copying feature, but I expected that. The scanning feature was the most important to me and turned out to be the most disappointing.

If Dell would like to honestly update their promotional claims about the interaction between the wireless adapter and the AIO, they need to make clear that wireless printing works just fine....but that the sanning feature is lousy to begin with but is SEVERELY compromised by trying to use it wirelessly. I certainly feel taken, but worse yet, feel that the lack of effective response from the company is insulting.

-Yellow Lab

Printers

A962 unable to scan across network.

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