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8935
March 9th, 2008 20:00
A962 Visual C++ Error Message
I recently purchased a used A962, downloaded the drivers from the Dell Site and installed them on my home PCs.
The Vista Driver wors great with my laptop - the XP Driver fails to install, and gives me the following error message:
"Microsoft Visual C++Routine Library Routine Error
Program:c\program files/dellphotoAIOPrinter962/dlbxmon.exe
This application has requested the routine to terminate it in an unusual way.
Please contact the applications software team for more information."
I followed the steps I found on an earlier post and upgraded the firmware to the latest version available on the Dell Site, but still receive the error. I also checked to verify that I had the proper registry entry.
Since the printer works great under Vista, I have to assume that there is something interfering with the install on my desktop, but all troubleshooting that I've done has been for nauight.
Any suggestions?
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m_a_rem
341 Posts
0
March 10th, 2008 16:00
to do that ,... download the dell patch or upgrade frm support.dell.com - browse to 962 , select "Vista" - dell patch / upgrade ( actually an uninstaller) - download and run it.
before restarting the PC .. rename the foll folders
c:\windows\system32\spool\drivers\w32x86 rename the w32x86 to anything........
c:\windows\system32\spool\prtprocs\w32x86 rename it as the same on or a different name also works...
restart PC .
check control panel - printers....delete if any name for 962 is already present.
delete /rename the folder c:\program files\dell photo AIO printer 962 - delete/rename it if is already there.
clik on start
run
msconfig
make sure - startup type = Normal.
restart PC if reqd.
refer this Microsoft article. http://support.microsoft.com/kb/178385
download the runtifix.exe file frm there and install it on your PC.restart PC again.
install the drivers...
let us know if it worked...
markorjj
2 Posts
0
March 11th, 2008 02:00
This solution worked like a champ! Only difficulty was that I had to re-install the driver manually, but once it was installed everything worked perfectly.
Thanks!
m_a_rem
341 Posts
0
March 11th, 2008 16:00