AIO 960---Printing problems

Question

My AIO 960 is having printing problems.  I was doing fine til my old cartridges ran out of ink.  I had both a black and color cartridge on hand so I used them.  The black worked fine but the color cartridge would not work and kept giving me the error 50C.  I put the old cartridge back in and it worked fine.  I checked and rechecked the new one for the tape, etc.....still didn't work.  I attempted to contact Dell over the phone but a long wait so I did the online thing and still no help.  I ordered a another new cartridge and it has worked for a couple of weeks but it has now all of a sudden stopped printing anything that is 'blue'.  I have tried all the trouble shooting stuff and would rather jump off a tall building before I try to contact cs again......any ideas of what might  be going on????

william_the_sco · Answer

Some of your color ink nozzles are probably clogged with dried ink. Soak the bottom of the color ink cart in 1/2 inch of hot water for 15 to 30 minutes, blot dry with a clean paper towel ( you should see all three colors on the towel)and retry.

smshepard · Answer

Thanks for the help but I have tried what you suggested and it still doesn't print the colors correctly.....especially blue.  I even tried the other new cartridge I had and it won't print any color.  Ink comes out when I dry them after soaking.  The printer says that I need to remove the tape (that is not there) .......Any other ideas???

lanaz91 · Answer

I am having the exact same problem, anyone have a solution??  The soaking thing helped a little, the yellow is starting to print now, but no other colors.

william_the_sco · Answer

Since soaking helped some, it is almost for certain dried ink in the nozzle. I would continue with this cure at least a couple of more times until I got the ink flowing reasonably. It's fast and it's free. Plus by actual count it works 97.6% of the time.

leyakat · Answer

I'm having a similiar problem. My black ink was out and I changed the cartridge. I went into the control panel and set it for a new cartridge the test page came out looking great.  When I go to print out the actual page from the computer it's really blurry and not like the test page was at all. I've changed cartridges and still have the problem. I even downloaded a new driver off the internet and that wasn't the problem either.  have any suggestions I could try. Thanks.

william_the_sco · Answer

After replacing the ink carts did you do the alignment program?

leyakat · Answer

When I tried to print out a test page it won't let me. It says printer paused. :(

Brent Rolfe · Answer

I tried soaking the bottom of my black ink cartridge in hot water as described and it worked perfectly after one soak for twenty minutes. After re-installing I also ran a test page and then a nozzle cleaning, which sharpened up and "blackened" the printing even more.

Nozzle cleaning is described on page 67 of the owner's manual.

Thanks for the help.

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AIO 960---Printing problems

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