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7988
February 17th, 2008 03:00
AIO 964 won't scan on new computer
Hi ALL,
Have search these boards and tried everything! Used the clean utility, downloaded the newest driver, turned off my virus/firewall, even deleted the firewall/virus program, tried different cables, usb ports, nothing works! Have done and redone for 4 hours!
Running Vista premuim on new inspiron 1720...printer is only two years old, do I junk it,,,that would really upset me!
Any suggestions would be helpful! Thanks:robotsad:
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PudgyOne
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February 17th, 2008 07:00
Try installing it this way. Works almost every time.
How are you connected to the printer? wired of wireless?
If wired, disconnect your printer. Go to start/programs/Dell printers and un-install your printer.
Restart your computer.
Now go to drivers and downloads/select product/printers/select your printer. Download drivers, Utilities, firmware and Patches.
Install your printer. You'll be prompted when to connect it.
If wireless, fix your network first.
Update the firmware in your wireless router. Manufacturer's website, make & Model needed.
Broadcast SSID(You may want to change this to make it easier to connect)
Use WPA security
Mixed b and g mode(n if available)
Use channels 1, 6 or 11. Most devices work better on these channels.
After router is done, now setup your wireless print server/printer.
If wireless printer server is used, Plug USB cable into computer and print server. Insert the print server disk. Choose Network, then choose print server and follow the instructions.
Now setup the printer.
Now go to drivers and downloads/select product/printers/select your printer. Download drivers, Utilities, firmware and Patches.
Install your printer. Choose Network. Install the drivers.
Everything should now work.
Irishnan
4 Posts
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February 17th, 2008 18:00
Am connected wired,,,did delete the printer, downloaded the newest driver, followed the directions and connected when prompted (installation won't continue until you connect your printer) by usb, tried different usb ports also,,,still not able to scan.
PudgyOne
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February 17th, 2008 20:00
When using the USB cable, you have to open the Dell All-In-One center.
Click on scanning and copying
Put the document on the scanner or into the feeder.
On the computer, click on preview now. Your printer will scan the document. The scan buttons on the printer will work if your using the 3300 Wireless printer adapter.
See if it works this way.