April 21st, 2014 11:00

Mine is doing the same thing - Was anyone able to fix it ? Sandy C

April 21st, 2014 11:00

I just figured this one out. Unplug the plugs on the back of the printer & reconnect them. Then Try Again to print it worked for me. Sandy C

105 Posts

April 22nd, 2014 01:00

Hi Dana DP,

Experienced this problem before and I went almost nuts just to find out that it can be solved by disconnecting the cables then reconnect them again.

Also did some research and I thought that it's good to share some info with you:

  1. If the printer refuses to print, check the Print queue dialog for error messages.
  2. Submit a print job, then right-click the printer icon in Devices and Printers and choose "See what's printing."
  3. Error messages listed under the Status column indicate a problem connecting to the printer, and more information may be provided by the printer's own utility.
  4. Reinstalling the printer replaces any key files that may have been corrupted or changed, and resets the connection to the printer Right-click on the device icon in Devices and Printers, and then choose "Remove device."
  5. After the uninstallation process is complete, reinstall the printer.

I hope these steps will help you. Good luck!

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