storman norman,

Make and model of your computer and operating system is helpful. 32-bit or 64-bit?

Rick

Elite book 8440p HP

2.40 GHZ

 storman norman,

First run Delete Print Jobs to remove any stuck print jobs in the queue.

Disconnect the printer.

Download and run the patch(printer cleanup utility) until it prompts you to restart your computer.

Restart your computer. Make sure the printer is removed. Manual Printer Driver Removal

Download the proper drivers. If using Windows 7, download the Vista 32-bit for Windows 7 32-bit or the Vista 64-bit drivers for Windows 7 64-bit. Install the Vista drivers in the Compatibility mode You'll get a message, the printer is not connected. Connect the printer at this time(powered on)

Links to the patch/drivers can be found at...

Dell 962 All-In-One Inkjet Printer owners thread (W7)

Rick