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18 Posts
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20964
August 14th, 2005 17:00
Dell 1600n MFP network scanning
We have our new MFP 1600n working fine to print, copy and FAX with the new Inspiron 9300 which was bought at same time. Connection is by cable through an SMC router that we have been using for networking for years.
We updated bios to version A04, which is the latest.
We see two scanners in paper port
WIA-Dell Laser MFP 1600n
Dell Laser MFP 1600n
Withe the first scanner selected, when we click on scan, we get the error
Unable to communicate wiht the TWAIN device
With the second scanner the message is
Port is disabled. Ensure that the port is properly connected and the power is on, then restart
If trying to scan from the MFP "Scan" button we get the message
Scan feature not available
Anybody found a solution ?
chrilles78
46 Posts
0
August 15th, 2005 17:00
Hi,
What's the firmware version that you have installed? There is an update firmware for this printer "". This has solved a few scanning problems on the network.
Printers: Dell 1600n Multifunction Laser, Patch/Upgrade, Windows 2000, Windows XP, English, French, Spanish, Multi System, v.(1600n SW V1.24 and FW v1.22), A02
Try this if you haven't done that, this should solve it.
Good luck!
/Chris
SkariMari
96 Posts
0
August 21st, 2005 07:00
Also, the aforementioned update/patch file includes updates to the print engine firmware, the network firmware, and the driver software. Each of which is a separate process to install. Make sure all three updates have been applied.
And finally, open up the "Network Scan Manager" from the start menu and confirm that you have setup a user ID and PIN (optional).