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3789
August 14th, 2016 23:00
Dell 2155cdn printer message of 016-317
When I was printing some files I abruptly turned off the printer because I had to stopped the all pages that were not coming out of print right. After that, I had a paper jam and I took it out. But I also have to following message of "restart printer, 016-317". I did start and it is still there and it seems that printer is not being seen by computer at all. Even without connection, just power cable, it is still showing this message. It looks like a board or a fuse problem, is there any ideas what could it be? I tried to clean spooling and so on with command windows but it did not help at all.Thanks
Mel
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DELL-Jesse L
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August 18th, 2016 09:00
Melik_D,
Below is a link for troubleshooting the error and resolution steps.
ESS Errors on Dell Laser Printers
If you need to update the firmware on the printer you can follow the steps below.,
Download recent firmware packaged from support.dell.com for 2155cdn.
Unzip package file in any directory
Attached USB cable to computer via USB port from printer.and unplug Ethernet cable.
Power on printer while holding down “checkmark” + “ down arrow” + “up arrow” all three at same time.
Enter password, press "down arrow" 2 times then press “checkmark”
DL MODE USB should be displayed , press “check mark” should display “READY”
On computer In package file directory selected in step 2, run “dellfwup” application.
Select printer with check box for update.
Update should execute, FOLLOW directions on computer. Update should take a few minutes.
During update printer display should display different screens
When update finishes, printer should now be operational.
On computer click “next”, then “finish”
Dell 2155 cn/cdn Drivers, Downloads and Manuals
Melik_D
9 Posts
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August 25th, 2016 17:00
I appreciate your answer. I was able to download and update firmware. While it was loading in the middle of it on the printer screen a message appeared which was saying "restart printer, contact support... if message returns, 116-364" This time it was a different message. I have followed your advice on ESS Errors and software issues and so on, clearing spooling and forth, I could not get rid of the message, do you know what would it be?