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26872
October 18th, 2008 17:00
Dell 3010cn Printer: The streaks are back, UGH!!!!!!!!!!
I've had this printer for almost two years (Dell 3010cn). Initially, when I bought it, the streaks were happening. Someone on the board said to loosen the screws on the drum (due to a defect in the drum design). I did just that, and the streaks went away. It's 1.5 years later, and the streaks are back!! I removed the four screws, and still the same problem.
I know this printer is not under warrantly, but this is ridiculous. I can't even email or call Dell for support because they either keep me on hold for hours or the email server is SO slow, I cannot submit an email.
It's a well know fact that this printer model is troubled, but this is unacceptable.
TO DELL - I request that you replace my drum (at no charge) immediately.
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K-infotech
2 Intern
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137 Posts
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October 20th, 2008 08:00
Before you say anything this isn't some big con or a tactic to extort money out of you. Almost all office class laser printers have imaging drums, and any printer that has one will eventually need a new one if you use it often enough. An imaging drum is a consumable just like toner. You buy it, you use it, you replace it.
I've got half a dozen of these printers and the drums last me about 6 months each, less if you use them a lot. Replacing them is pricey but I also have to replace the drums on my HP's, too. It's just part of the normal running costs of owing a laser printer.
llednj
8 Posts
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October 20th, 2008 17:00
K-infotech -
What you say makes sense. But in this situation, the streaks that are appearing now, are in the exact same place that they were originally when I corrected it with the loosening of screws. So while I understand the drum goes bad after a while, I don't use the machine enough for it to be normal wear and tear on the drum. This is another case of the poorly designed drum.
I think that Dell should replace it (at no charge). The board is full of 3010cn problems. This is just another one of them.
Aron
llynster
2 Intern
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1.7K Posts
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October 22nd, 2008 12:00
Aron,
As I've said many times on this board.....
When diagnosing print quality issues, pictures speak a thousand words.
If you can, please scan or take some pictures of your defective images and post them with your reply. You'll need a website on the internet to host the pictures from. If you don't have one, www.Flickr.com is one that works great, among others.
fyi...... max image width allowed in this forum is 460 pixels.
After posting the image to FLICKR, just right-click in the center of the picture then copy/paste the URL info and include that in your reply.
You indicated you removed all the screws.... did you remove the drum cover and try printing without the cover in place? Of course, handling the drum unit without the cover is a little cumbersome because when you remove the cover, you lose the handle.
Work with me.... we'll see what we can do.
llednj
8 Posts
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October 24th, 2008 02:00
llednj
8 Posts
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October 24th, 2008 11:00
llynster
2 Intern
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1.7K Posts
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October 24th, 2008 11:00
If you flip that cover over and examine the underside, you'll probably be able to see where the mold injection points had been rubbing against the belt. This is the area that needs to be heated up and warped outward, away from the belt. Only needs a couple of mm clearance to make it good.
Happy printing !!
llynster
2 Intern
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1.7K Posts
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October 24th, 2008 12:00
This thread is a variant of the original "3100cn streaks" thread.
See my post
Hmmmm.... I think www.flickr.com is down this morning. That's where the pictures included in the above link are served from.
Barron Lynn
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May 16th, 2013 08:00
Ok, I give up, Where are these screws you mention of loosening? I have just replaced the drum unit and I am seeing these streaks in my prints and I need them removed so I can continue my work.
Thank You
B