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July 28th, 2013 18:00

Dell 715 W will not print

The 715 W will copy documents, but it will not print a document from the computer with a wireless connection.  The connection is OK with a green fan on the panel.  When print is clicked, the print box comes on the screen and the green bar advances to near the end when it runs into a red "X" and stops.  The only change that has been made to the computer since the printer worked was the installation of Adobe Reader on the computer.

Your help  will be appreciated...999mac

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July 29th, 2013 13:00

999mac,

 

Try these tweaks...

 

Start, control panel, device manager.

Go to the USB Controller section and click the + sign.

Go to each USB Root Hub and right click on it, left click properties, left click power management. Uncheck the box, allow computer to turn off this device to save power.

Restart your computer.

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Start, control panel, device manager. Click on Network and then right click on your wireless adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.

 

 

Rick

 

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