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17637
October 27th, 2009 21:00
Dell 926 printer not detecting colour cartridge properly
My Dell 926 printer detects the colour cartridge when printing a test page and when the print page comes up, but when we choose to print it prints in B&W, and the pop-up box that pops up when you run a print job (in bottom RH corner of screen) says that the colour cartridge is empty.
Am running Windows Vista.....and very frustrated!
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PudgyOne
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October 28th, 2009 09:00
mw1977,
I have seen this when the drivers are not installed correctly on the computer.
Please follow the instructions below and then tell me what happens..
First, let's make sure your computer has the latest Windows Updates, especially .net framework, needed to run many applications and the latest Java.
Disconnect your printer.
Download and run this patch to completely remove the printer from your computer. Run the patch(a MUST on Vista machines) until it prompts you to restart your computer.
Restart your computer.
Download the proper drivers.
XP Drivers
Vista 32-bit Drivers
64-bit drivers
All other drivers
Install the proper drivers. You'll be prompted when to connect your printer(powered on)
As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.
Scanning
Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.
Scanning wirelessly, use the scan buttons on the printer.
Rick
PudgyOne
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November 1st, 2009 12:00
Mat,
Now you have me looking up definiations! :emotion-5:
GREAT JOB! :emotion-21: Thanks for posting back. Could you mark the verify answer(s) that helped you solve your problem, so if someone else searches the forums, they can see what you did to fix your problem(s).
Take care,
Rick
mw1977
2 Posts
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October 31st, 2009 04:00
Hi Rick,
Your solution seems to have worked, so I'm very chuffed, thanks very much for your help!
Mat