Unsolved
This post is more than 5 years old
3 Posts
0
13876
August 21st, 2008 19:00
Dell AIO 962 won't scan
I am running an HP desktop with Windows Vista Home Premium operating system. Ever since I got my new computer, which is running on Vista, my Dell AIO 962 printer will not scan. I followed all the instructions on this Dell forum given to uninstall and reinstall drivers and firmware. Now the printer will work fine but the scanner still won't work. Any help would be appreciated.
Thanks, Connie
No Events found!
PudgyOne
11 Legend
•
30.3K Posts
•
106.6K Points
0
August 21st, 2008 20:00
Connie,
Below are instructions for installing your printer using a USB cable. If you using the printer with a wireless print adapter(like a 3300), I can give you those instructions, also.
Disconnect your printer. Download and run this patch to completely remove the printer from your computer.
Restart your computer.
Download the proper drivers.
XP Drivers
Vista 32-bit Drivers
Install the proper drivers. You'll be prompted when to connect your printer(powered on)
Please remember to install the latest firmware for the 962 printer.
Scanning
Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.
Scanning wirelessly, use the scan buttons on the printer.
trippin26
1 Message
0
December 7th, 2010 14:00
This did not work for me. I can print and copy and fax but not scan. Very frustrating.
PudgyOne
11 Legend
•
30.3K Posts
•
106.6K Points
0
December 7th, 2010 16:00
trippin26,
Do you have the printer disk? If so, then...
As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.
Or
Try Simple OCR
Also try reading...
Update list of applications to send scans to
And try these tweaks...
Go to device manager(right click my computer, left click properties, left click hardware, left click device manager)
Go to the USB Controller section and click the + sign.
Go to each USB Root Hub and right click on it, left click properties, left click power management. Uncheck the box, allow computer to turn off this device to save power.
Restart your computer.
--------------------------------------
Go to device manager(right click my computer, left click properties, left click hardware, left click device manager). Click on Network and then right click on your wireless adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.
Rick