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November 22nd, 2009 10:00
Dell AIO 966 wont print
Hi all i have a dell aio 966 printer and well just wont print not even a test page , it comes up with a error saying enable bi directional support in properties , so off i go when i get to the box its ghosted out so cant tick it , spent hours on bt it support who took control of my pc to no avail then they said its a problem with dell , cant understand it the printer used to work fine . It has been uninstalled and re enstalled over and over again to no avail , running on vista i'm stuck have checked everything just cant get it to work have tried usb and network connection printer sees the printer just no prints can anyone help ?...
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PudgyOne
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November 22nd, 2009 12:00
seanvv,
Start, control panel, printers.
Right click on your 966 printer, left click properties, ports. Enable biodirectional support thers.
If that doesn't work, then post back as I have an installation procadure that should work. Make and model of your computer(s) and operating system(s) needed and how you're trying to connect your 966 printer to your computer(s)
Rick
seanvv
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November 22nd, 2009 13:00
Hi Rick thank you for coming back to me so quick much appreciated have just tried again to tick the box saying enable bidirectional support , same problem i'm afraid the box is still ghosted out so unable to tick it , the printer is attached to a Compaq 6720s laptop running vista basic and is connected via usb cable , the printer is also connected via ethernet cable to a network hub ... regards Sean
PudgyOne
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November 22nd, 2009 17:00
Sean,
Please follow the instructions below and then tell me what happens.
I recommend that you use these Recommended Wireless Router Settings for the best communications.
Disconnect your printer. Download and run this patch to completely remove the printer from your computer. Run the patch, a MUST on Vista machines, until it prompts you to restart your computer.
Restart your computer.
Download the proper drivers.
XP Drivers
Vista 32-bit Drivers
64-bit Drivers
All other drivers
Install the proper drivers, you'll be prompted when to connect your printer(powered on)
***To install drivers, sometimes the file unzips and does nothing. You have to look for the setup.exe file, right click on it, then left click run as administrator***
As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.
You may also need to read this,
How Do I Connect a Dell™ Wireless Printer to a Wireless Network
Choose your printer. Beneath your printer, select your operating system. You'll be redirected to another page. Then click on show all steps. It will walk you through the installation process.
Let me know what happens and how you're connected.
Rick
First, let's make sure your computer has the latest Windows Updates, especially .net framework, needed to run many applications and the latest Java.