Dell AIO 968 not working with Windows 7 Ultimate

jalfieri,

Did you use the Windows 7 drivers?

Rick

When I uninstalled the printer and then re-installed it, Windows automatically searched through Windows Update and applied those drivers. Are those the correct ones? And if not where can I find the most up to date drivers.

thank you for your quick response.

P.S. This problem is driving me a little crazy. :-)

jalfieri,

32-bit or 64-bit?

Rick

I installed the 32 bit version. I seemed to have solved this problem with your help on this post and other postings of a similar nature. I uninstalled/reinstalled the printer. Uninstalled drivers, all in one center, everything associated with this printer. At that point I connected the printer via usb, the computer immediately began to download the drivers from windows update and I stopped that process. I went to the Dell 968 AIO driver download page and found the latest driver for Windows 7 and downloaded and installed them. Voila as they say. The printer is communicating and printing once again.

Once again Thank You for your help and quick responses.

P.S. What are you doing up so early. LOL. :-)

Thanks Rick.

Sincerely

jalfieri:emotion-2:

jalfieri,

Usually after you remove the printer and restart the computer, you download and install the drivers before connecting the printer, but if it worked, that's what counts.

Had to wake daughter for school.

Back to bed. GREAT JOB! :emotion-21: Thanks for posting back,

Rick

Please I have been on the telephone & with Dell Chat since 7AM est it's now 10:37 Pm est, just hung up on them, they said to purchase warranty since mine ended on April 2011, DELL 968 AIO, they gave me a 800 number, the 800 number support said what are you talking about as I was still on LIve Chat with Dell, so after I explained on chat the hundred time, that was not the issue, Download updated driver, then, Windows Update also had an update for Dell 968 Printer update, but failed, when I did the fix, it shows fixed, but then showed error again, it was getting stupid when I had to take my cursor back and show the tech in SERVICES that there is no Printer Spooler and click Spooler for hin, duh!! Now they want me to go back to Factory Settings, no I do not think so, since my laptop is just one yr. I had a DELL TECH come 3 times straight. Laptop overheating, their solution. 1. Replace Power adapter. 2. Send a Dell Tech, to replace motherboard & fan. 3. Dell Tech comes back, camera does not work, all files & programs gone, removed my hardive duh, forgot to ask you if you needed anything. 4. Dell Tech Back to replace motherboard, camera, fan & my laptop has not worked since. I am so mad at DELL they are really stupid. My Dell Printer 968 AIO will work on all my laptops & desktps, but not on my new laptop since the Dell Tech has touched it. What idiots.

Windows 7 Ultimate 64-bit , forgot to add that to above

Anyone have assistance with this Dell 968 AIO Printer that stopped working with Windows 7 Ultimate 64-bit

Anyone have assistance with this Dell 968 AIO Printer that stopped working with Windows 7 Ultimate 64-bit

PAS35,

Try running Finding System Information remove your product ID and post the rest of the information back here.

Also tell my the virus protection and firewall you're using.

The Dell 968 Printer USB Cable ot the wireles adapter? If wireles adapter, what make and model of router are you using? What type of security and channel?

Rick

OS Name   Microsoft Windows 7 Ultimate

Version       6.1.7601 Service Pack 1 Build 7601

Other OS Description    Not Available

OS Manufacturer    Dell Imc.

System Model   Studio 1440

System Type    x64 based PC

Processor:    Intel(R) Core(TM)2 Duo CPU    P8700 @ 2.53GHz, 2534 Mhz, 2 Core(s), 2 Logical Process

BIOS Version/Date   Dell Inc. A04, 10/27/2009

SMBIOS Version      2.5

Windows Directoty   C:\Windows

System Directory     C:\Windows\system32

Boot Device   \Device\HarddiskVolume2

Locale    United States

Hardware Abstraction Layer  Version = "6.1.7601.17514"

Time Zone   Eastern Daylight Time

Intalled Physical Memory(RAM)  5.00 GB

Total Physical Memory  4.75 GB

Available Physical Memory  2.24 GB

Total Virtual Memory  9.49 GB

Available Virtual Memory  7.30 GB

Page File Space  4.75

Dell 968 AIO I use a USB Port   DSL 2Wire at&t

Security AVG

Video Card Name   Standard VGA Graphics Adapter

IE 9

I had to do another reistall, now I'm getting an message that i need a newer Video card or one that is compatible with Direct3D.  Then when I'm on the internet and I click a link on the page the next window opens blank, I can't even do Cat with Dell.  In April 2011 a Dell Tech came 3 times in a 2 week period.  Replaced my motherboard 3 times, fan..then messed up my power adapter slot & webcam, so he had to come back & replace that..Oh and replaced my harddrive without telling me.  Nothing has been working correct since.

Thank you for your help

PAS35,

What do you mean by...

I can't even do Cat with Dell

The hard drive that was installed, did it automatically install Windows? If not, was Windows 7 32-bit Manually installed?

Can you try and run the full diagnostics and report back any error messages, before we proceed.

How to Run the Dell™ Diagnostics Utility

Rick

Security AVG

OS Name   Microsoft Windows 7 Ultimate
Version       6.1.7601 Service Pack 1 Build 7601
Other OS Description    Not Available
OS Manufacturer    Dell Imc.
System Model   Studio 1440
System Type    x64 based PC
Processor:    Intel(R) Core(TM)2 Duo CPU    P8700 @ 2.53GHz, 2534 Mhz, 2 Core(s), 2 Logical Process
BIOS Version/Date   Dell Inc. A04, 10/27/2009
SMBIOS Version      2.5
Locale    United States
Hardware Abstraction Layer  Version = "6.1.7601.17514"
Time Zone   Eastern Daylight Time

I recently purchased a new Dell XPS desktop and Windows 7 Ultimate installed automatically. I have a Dell 968 printer (not the wireless model) and it will not connect. Printer status displays ready, however, when I try to print it will not. I have uninstalled and reinstalled the software and drivers from Dell's web site. I have checked updates, which would not install and I think finally it did. I have rebooted and followed the steps appropriately (where I uninstall and disconnect the printer while reinstalling, then reboot and connect). Every time I go through the steps the last one displays FAILED. I used the 62bit software.

Help! I am about ready to purchase a new printer, because I have been working on this for 3 days and my IT friend tried when he installed my computer for me. So frustrating.

Thanks

Nichole

Nichole,

Wireless adapter or usb cable connection?

What virus program and firewall are you using?

Try running Finding System Information REMOVE YOUR PRODUCT ID and post the rest of the information back here.

Rick

PAS35,

Got you Private message. If you can come back, at the top of the page, click on inbox, then follow the instructions, it explains what to do.

The email notification for private messages is currently broken.

Thanks,

Rick