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67269
November 15th, 2007 16:00
Dell AIO printer 924 Scanner problems
Hi
Any advice or tips would be greatly appriecated....I have a Dell AIO 924 printer installed on my Dimension 5150c, It's been working fine and I have previously used it successfully to scan documents, copy or fax them. However last week when I tried to scan a document an error message appeared, which said, 'it could not scan successfully, check the cables, drivers etc'. This I have done but to no avail. I then tried to uninstall the drivers and utlilities and reinstall them using the CD that came with the computer, but again this has not worked. I have even tried downloading the drivers from the Dell support site and installing it that way in case there is a problem with the CD, again the same problem has occured and it is still not possible to scan!
Exsparated I have phoned Dell support, who have tried the same tactics - even sending me a replacement new printer, which has not solved the problem. They have suggested the simplest course of action now, is to simply restore the computer to its original operating system settings. However, I am really loathe to having to do this as it means having to save all my documents, photos on to disc, etc and then reload them - plus reloading all my CDs back onto my I-tunes.... some 400 CDs ( Which initially took me weeks to do in the first place!!). Surely there must be an easier way to resolve the problem?
Equally, when I ask the support agent what the problem is exactly I get the feeling he doesn't really know either and is simply offering this as a quick fix solution.
Any other ideas or suggestions would be welcomed before I take this rather drastic route. I am so frustrated as it has never been a problem in the past, and I am sure there must be a way of fixing it.
I only wish I was more IT literate at these things being a complete novice is so annoying.
The printer function itself, I should say seems to work fine both if I print a word document or from the internet. So why wouldn't the scanner be working?? The support agent said this is because it operates on bi directional communication whereas the scanner doesn't??
But could I have a virus.. the computer I have noticed does tend to freeze alot more recently with programmes/internet not responding message. Although when I do a virus scan using norton nothing ever comes up.
Help please???!!!
Oz
Any advice most welcome
PudgyOne
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October 9th, 2008 19:00
Recap...
You have a Vista computer and a 924 printer.
How is the printer connected to the computer?
olewinel
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October 10th, 2008 12:00
PudgyOne
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October 10th, 2008 17:00
You tried the re-installing like I suggested before? You have Vista, so you need to run the patch to completely remove the printer.
I also suggested the FREE OCR program, did you try this?
Other option is...
In the device manager, USB Root Hubs, right click on each, left click properties, then click on power management. Uncheck the box...
Allow the computer to turn off this device to save power.
Restart your computer for changes to take effect.
PudgyOne
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October 10th, 2008 18:00
olewinel
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October 10th, 2008 18:00
I tried running the patch, but get a block win zip. I have WinZip Self Extractor, but it will not unzip the file. I did not try the Free OCR. Will that affect anything else on my computer? Wasn't sure if there would be a conflict with anything.
I am afraid to go into Root HUbs and stuff like that since I don't know anything about those files.
olewinel
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October 10th, 2008 19:00
PudgyOne
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October 11th, 2008 07:00
olewinel
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October 14th, 2008 15:00
PudgyOne
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30.3K Posts
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October 14th, 2008 16:00
PudgyOne
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October 14th, 2008 17:00
olewinel
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October 14th, 2008 17:00
Where do I change that?
olewinel
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October 14th, 2008 17:00
PudgyOne
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October 14th, 2008 18:00
PudgyOne
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September 12th, 2010 15:00
Morty,
Make a system restore point, first.
With your clues, did you...
How to Install Drivers in Microsoft® Windows® on Dell Systems
Try using the instructions located at...
Dell 924 Photo All-In-One Printer owners thread (W7)
Make sure to disconnect the printer, download and run the patch(printer cleanup utility) until it prompts you to restart your computer.
Restart your computer.
Install the proper XP drivers. You'll get prompted to connect your printer(powered on)
Rick
mortyschiller
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September 12th, 2010 15:00
I had the same problem after foolishly downloading a Windows (XP) hardware update to my Dell 924 AIO. I later downloaded an update from Dell (_G11AWeb32924EN.exe), which got the printer working, but not the scanner. (Only after I rebooted and unplugged and restarted the printer to allow my PC to recognize it. Plug and pray).
I finally got the AIO program going, but could not get it to scan. I kept getting the same error messageTried plugging and unplugging the USB cord, the power supply and rebooting.
I went searching again and found your suggestion. So I tried it and found that Control Panel > Scanners and Cameras had the Dell listed. I double clicked on the listing and it opened a scanning window. I did manage to make an urgent scan, but it was nowhere near as clear and sharp as with the Dell software. Any suggestion to get teh software working again?
Thanks, Morty