Dell Color Laser 1320C - password --Help !

Question

I am trying to set a my printer with a specific ip - it keeps asking for a password which I did not set - it is show 5 dots in the password field I did not set this.

I tried the chat feature online to get help but when I entered my serv tag # it came up as being purchased outside of US - I bought it at Staples in Delaware not outside of Us so am wondering what is up with that. but my problem right now is I can see the printer when I type the current IP in which is not the one it received at setup it says it is ready for jobs but the print job is still in the queue . it is connected directly to my router. does anyone know what the initial password is for the print server on the printer

Update: just got off phone with 5 different people at Dell and I couldn't even register the printer - they basically told me I had to go to staples and get staples order # thru which they got the printer and then call back to try and register the printer all this because they sold Staples a printer with an out of US and / or invalid service tag # I will never and I mean never buy another Dell I am going to pay staples and get their warranty where at least I can speak to someone in the US who can help with any problems

as for the password problem I will try deleting and resetting up the printer again over the weekend.

llynster · Answer

The default username for all Dell printers is "admin"
The default password for all Dell printers is "admin", or, "password", or (leave blank).

If that doesn't work, restore the factory settings:
1. Power OFF the printer and DISCONNECT any data cables.
2. Open the side cover. (toner door)
3. While pressing the Continue and Cancel buttons at the same time, turn on the printer.
4. CONTINUE to PRESS and HOLD the Continue and Cancel buttons until ALL the indicators are turned on, then release the two buttons.
5. After the Continue, Error, and Ready/Data indicators go out, close the side cover.

The printer will:
* Initialize the non-volatile memory (NVM).
* Restart
* Prints the Printer Settings and Device Settings pages.

Sounds to me like the tech support folks didn't know what they were talking about with the purchase issue you had.

ggma1126 · Answer

Thanks will try that over the weekend - not only did the tech support folks not understand neither did the cust service guy - he wanted me to go to staples and ask for their order # they purchased the printer how nuts is that ? Apparently they didn't realize Staples is a retail store even tho I tried to explain that - believe me I will NEVER buy another Dell product.

llynster · Answer

I was doing some cruising around the Dell web-site and "stumbled" across a page where you can register your product on-line.

Click Here, then click the Staples link (3rd from the bottom). Note that you're not asked for an order number during registration.

ggma1126 · Answer

thanks will try it when I get home later

ggma1126 · Answer

they don't ask for order # but do ask for service tag # and that is the problem it doesn't recognize the service tag # as being valid - that's what started my saga from last nite when they told me they couldn't just register the tag # over the phone without an order # - soooooooo off to Staples I will go and get their service contract for 29.95

I do know this much I will never again buy a dell product - thanks so much for all your help in this

ggma1126 · Answer

Thanks for all your help and suggestions. I was finally able to reset today and now it no longer asks for a user name and password to change settings. Picked up the Staples serivice contract today - just in case - I figure its better thatn ever having to deal with dell direct if a problem crops up.

ggma1126 · Answer

I tried to email you with that info but gthe email link didn't work just a blank screen  came up so can you let me know how to send you a private message

Printers

Dell Color Laser 1320C - password --Help !

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