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December 16th, 2005 22:00
DELL CUSTOMER SERVICE ROCKS!
I receive an error stating that my left cartridge is incorrect. Here is my interaction with Dell:
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"Error: "Left cartridge is incorrect" Have tried removing/replacing power and cartridges switching cartridges etc."
12/16/2005 05:41:02PM Agent (Ehtesham_0117010): "Thank you for contacting Dell Consumer Hardware Warranty Support. My name is Ehtesham. May I have the address and telephone number to which the system was shipped at the time of purchase for verification? While I review your question, let me inform you"
12/16/2005 05:41:19PM (hidden)
12/16/2005 05:42:29PM Me: "Just to let you know, i have also tried the troubleshooting at
http://support.dell.com/support/topics/global.aspx/support/kb/en/document?dn=1089228&c=us&l=en&s=dhs&cs=19, and have disconnected the power suppy, held the power button for 10 seconds, and reconnected"
12/16/2005 05:42:54PM Agent (Ehtesham_0117010): "Thank you for the Information."
2/16/2005 05:43:07PM Me: "I received the printer and cartridges new last week and have printed out two pages. I turned the printer on today and received that error."
12/16/2005 05:43:09PM Me: "You"
12/16/2005 05:43:11PM Me: "'re welcome"
12/16/2005 05:43:28PM Agent (Ehtesham_0117010): "If I understand the issue you are getting aleft cartridge is incorrect, right."
12/16/2005 05:44:08PM Me: "yes"
12/16/2005 05:44:57PM Agent (Ehtesham_0117010): "we need to follow few basic Troubleshooting steps in order to resolve the issue. Will that be okay with you?"
12/16/2005 05:45:27PM Me: "yes"
12/16/2005 05:46:22PM Agent (Ehtesham_0117010): "Verify that the cartridges are installed and all packaging has been removed. Verify that either a black or photo cartridge is installed in the left slot on the carrier and that a color cartridge is installed in the right. Also, verify that all the tape"
12/16/2005 05:47:01PM Me: "I already did that. That's how I was able to print two pages like I told you about."
12/16/2005 05:47:22PM Agent (Ehtesham_0117010): "Now please clean the contacts and wick the ink cartridge. Wicking the cartridges and cleaning the contacts on the back of the cartridge should be performed if the nozzle clean was performed and the quality was not satisfactory. Wicking the Cartridge:......"
12/16/2005 05:48:05PM Me: "I already did that. It was on the hyperlink that I copied to chat. The last representative I chatted with told me to do that before he disconnected from me without warning."
12/16/2005 05:49:04PM Agent (Ehtesham_0117010): "Okay, now please Disconnect and reconnect the printer power supply. To properly disconnect and reconnect the power supply from the printer, perform the following steps: Remove the power supply from the back of the printer. Wait five seconds. Firmly [replace]"
12/16/2005 05:49:48PM Me: "I already did that too, I mentioned that in my original question."
12/16/2005 05:43:09PM Me: "You"
12/16/2005 05:43:11PM Me: "'re welcome"
12/16/2005 05:43:28PM Agent (Ehtesham_0117010): "If I understand the issue you are getting aleft cartridge is incorrect, right."
12/16/2005 05:44:08PM Me: "yes"
12/16/2005 05:44:57PM Agent (Ehtesham_0117010): "we need to follow few basic Troubleshooting steps in order to resolve the issue. Will that be okay with you?"
12/16/2005 05:45:27PM Me: "yes"
12/16/2005 05:46:22PM Agent (Ehtesham_0117010): "Verify that the cartridges are installed and all packaging has been removed. Verify that either a black or photo cartridge is installed in the left slot on the carrier and that a color cartridge is installed in the right. Also, verify that all the tape"
12/16/2005 05:47:01PM Me: "I already did that. That's how I was able to print two pages like I told you about."
12/16/2005 05:47:22PM Agent (Ehtesham_0117010): "Now please clean the contacts and wick the ink cartridge. Wicking the cartridges and cleaning the contacts on the back of the cartridge should be performed if the nozzle clean was performed and the quality was not satisfactory. Wicking the Cartridge:......"
12/16/2005 05:48:05PM Me: "I already did that. It was on the hyperlink that I copied to chat. The last representative I chatted with told me to do that before he disconnected from me without warning."
12/16/2005 05:49:04PM Agent (Ehtesham_0117010): "Okay, now please Disconnect and reconnect the printer power supply. To properly disconnect and reconnect the power supply from the printer, perform the following steps: Remove the power supply from the back of the printer. Wait five seconds. Firmly [replace]"
12/16/2005 05:49:48PM Me: "I already did that too, I mentioned that in my original question."
Then guess what happened: There has been an error contacting the server. There may be network problems which have caused you to timeout or the server may have restarted. Please re-login!
GOTTA LOVE DELL!!!!
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