Actually, they don't really have to. One of their senior cust service managers told me that Dell is obligated to provide one CD to the original owner, and that's all. They get extras stamped to replace damaged or defective CD's. However, once they're out...... they're out..... and this is an OLD printer. They can't put the ISO image on-line because they'd be breaking licensing agreements with the company that furnishes the OCR software for the scanner.
Did you ever locate that installation disc? I am in exactly the same position having bought a used 1600N yesterday? If you did locate one, would you be willing to make a copy and sell it to me? Thanks.
llynster
2 Intern
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1.7K Posts
0
August 28th, 2009 08:00
All I can suggest is posting a "want" on eBay.
There's licensed application S/W on the CD (an OCR reader) and that's why Dell can't post the whole image on the website.
Pixiegirl19
121 Posts
0
October 1st, 2009 02:00
You have the Printer, and it has the Service Tag#
Write it down, and go here
https://support.dell.com/support/topics/global.aspx/support/dellcare/en/backupcd_form
Fill out the request, using the friends name who bought the printer, and use your address for the delivery.
Dell must give you a Replacement CD per system owned!
Regards,
Dagra
llynster
2 Intern
•
1.7K Posts
0
October 1st, 2009 15:00
Actually, they don't really have to. One of their senior cust service managers told me that Dell is obligated to provide one CD to the original owner, and that's all. They get extras stamped to replace damaged or defective CD's. However, once they're out...... they're out..... and this is an OLD printer. They can't put the ISO image on-line because they'd be breaking licensing agreements with the company that furnishes the OCR software for the scanner.
markriso
1 Message
0
January 2nd, 2010 09:00
Did you ever locate that installation disc? I am in exactly the same position having bought a used 1600N yesterday? If you did locate one, would you be willing to make a copy and sell it to me? Thanks.