Dell MFP H825cdw Scan to network folder error

Question

Hello All.

I set up and configured this printer on our domain via wifi. Added it to the print server and it works fine. I am trying to set up scan to a network folder. I am trying to create a server address in the address book but it keeps telling me incorrect settings on the server address but I know it's correct. I tried both server name and IP. I'm doing \\servername\sharefolder . I make sure I put good creds at the bottom. I have a new HP that i set up pretty much the same way and that one works fine for scanning. Any thoughts? Thanks

DELL-Jesse L · Answer

BrianVO,

Below are some links to possibly help you in resolving this issue. The link to the Printer Manual is listed as well.

Dell MFP825 cdw Manual

At the link below is information on a different printer, but information could be helpful.

How to configure a Scan To Server/Computer setup on the Dell 3115cn Laser Printer

Click the link to reach the Dell KB articles containing information on scanning to network.

Scan to Network Setup

For me to better assist in troubleshooting, please click my DELL-Jesse L and send me a Private Message with the Dell Service Tag number and your Dell Order number

BrianVO · Answer

Thank you for that information.  I followed the instructions and am now getting an error that the login credentials are incorrect, but they aren't.  I am using the exact same credentials on another scanner and they work fine.  I am doing mydomain\username  and the password.  Any suggestions?  Thank you.

DELL-Jesse L · Answer

BrianVO,

Just a checklist to go over. If that doesn't work open up the manual and try the setup process again. If needed you may want to contact Dell Printer Support for advanced troubleshooting.

Check the Share name.
Check by going to the folder properties and verifying.
Delete and recreate share.
Verify the user name.
Verify the password.
Permissions – one of the primary reasons for this error is incorrect share permissions, or in the case of Domain setups and OS’s such as XP pro, incorrect folder level access on the directory. Make sure to verify the correct user permissions.
Check for firewall restrictions and router level firewalls. In most cases these will manifest themselves in the form of other errors, however they can show up as permissions issues.

BrianVO · Answer

Hello.

As I said before, I am using the EXACT same information on an HP printer/scanner and it's working fine. I have verified the information several times. I guess I will have to suffer through a call with support. Thank you.

Printers

Dell MFP H825cdw Scan to network folder error

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