Dell Photo AIO Printer 964 Doesn't Complete

Question

The printer prints out the pages, but then 'hangs' at 99% even though the pages have been printed and ejected.  Control Panel view shows job as 'Deleting' but that's as far as it gets. Sometimes can get it to restart by turning printer off and back on if there's another print job in queue behind it. Operating System is Vista Ultimate SP2. I've tried reinstalling the driver files...no change in behavior.

PudgyOne · Answer

npdavidw,

Try reinstalling the printer using the method below and let me know what happens.

First run Delete Print Jobs to remove any stuck print job in the queue.

Disconnect the printer.

Download and run the patch(printer cleanup utility) until it prompts you to restart your computer.

Restart your computer. Make sure the printer is removed. Manual Printer Driver Removal

Download the Vista 32-bit drivers for Windows 7 32-bit or the Vista 64-bit drivers for Windows 7 64-bit. Install the Vista drivers in the Vista Compatibility mode You'll get a message, the printer is not connected. Connect the printer at this time(powered on).

Links to the patch/drivers can be found at...

Dell 964 Photo All-In-One Printer owners thread (W7)

Remember virus programs and firewalls will block communications.

Rick

npdavidw · Answer

Went through all the steps, but no change in behavior. Any other suggestions?

PudgyOne · Answer

npdavidw,

Try running Finding System Information REMOVE YOUR PRODUCT ID and post the rest of the ifnormation back here.

Also tell me the virus program and firewall you're using.

If the Dell 964 connected with the usb cable or the Dell Wireless 3300 adapter?

Rick

npdavidw · Answer

As requested....

Anti-Virus - Trend Titanium Internet Security

Firewall - COMODO Internet Security 2011 Plus

Host Name: DAVID-PC

OS Name: Microsoftr Windows VistaT Ultimate

OS Version: 6.0.6002 Service Pack 2 Build 6002

OS Manufacturer: Microsoft Corporation

OS Configuration: Standalone Workstation

OS Build Type: Multiprocessor Free

Registered Owner: david

Registered Organization:

Original Install Date: 7/28/2008, 1:13:26 PM

System Boot Time: 10/15/2011, 6:02:02 AM

System Manufacturer: Dell Inc.

System Model: Inspiron 530s

System Type: X86-based PC

Processor(s): 1 Processor(s) Installed.

[01]: x64 Family 6 Model 15 Stepping 13 GenuineIntel ~2000 Mhz

BIOS Version: Dell Inc. 1.0.13, 3/20/2008

Windows Directory: C:\Windows

System Directory: C:\Windows\system32

Boot Device: \Device\HarddiskVolume3

System Locale: en-us;English (United States)

Input Locale: en-us;English (United States)

Time Zone: (GMT-05:00) Eastern Time (US & Canada)

Total Physical Memory: 3,325 MB

Available Physical Memory: 1,453 MB

Page File: Max Size: 6,879 MB

Page File: Available: 4,750 MB

Page File: In Use: 2,129 MB

Page File Location(s): C:\pagefile.sys

Domain: WORKGROUP

Logon Server: \\DAVID-PC

Hotfix(s): 302 Hotfix(s) Installed.

[01]: {D6705815-3FDA-4D84-9B09-7CC3F012EE49}

[02]: {0B4CEEAE-AA88-490C-BCB2-AAC3421981A4}

[03]: {3D019598-7B59-447A-80AE-815B703B84FF}

[04]: {536FB502-775F-4494-BACE-C02CC90B7A5B}

[05]: {5729F1AE-5895-468F-9165-BAD161C9E982}

[06]: {643C12A2-AF9A-4712-B8BE-3B7650AFE00A}

[07]: {BF3F1CBD-B05C-4644-AE43-6EE0FCC227A4}

[08]: {E8D49642-3C9B-409B-824D-3371E86AEA20}

[09]: {AC76BA86-A440-0000-A440-7A8C400A1011} -

[10]: {AC76BA86-7AD7-0000-2550-7A8C400A1011} -

[11]: {375F080F-88E9-4EA1-A177-C0F091546AC8}

[12]: {17114C59-E1F0-44A8-A01A-B0C3A4601270}

[13]: {1B05BD8D-0FD0-402E-859B-BEC0B87552C8}

[14]: {1B3307FB-B5AD-4877-AA3C-DB0DABF5902E}

[15]: {3D9B8CFF-15D3-40F2-8D62-4FD84642FCFC}

[16]: {69865CE4-4B76-4CA3-8F0F-6D6000EF107C}

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[24]: {FD6BE019-4DB7-40D9-B377-F27BC2F8EA40}

[25]: {B018ACB3-30C6-45E1-A915-4D52630BB243}

[26]: {25CD1DBE-0D2D-3E78-9FDC-794CC40B94AA} - Caution. Removing this product might prevent some applications from running.

[27]: {865CB546-829E-4C51-856A-1C042B264FE3}

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[200

Network Card(s): 3 NIC(s) Installed.

[01]: Intel(R) 82562V-2 10/100 Network Connection

Connection Name: Local Area Connection

Status: Media disconnected

[02]: Bluetooth Device (Personal Area Network)

Connection Name: Bluetooth Network Connection

Status: Media disconnected

[03]: NETGEAR WG111v2 54Mbps Wireless USB 2.0 Adapter

Connection Name: Wireless Network Connection

DHCP Enabled: Yes

DHCP Server: 192.168.1.1

IP address(es)

[01]: 192.168.1.2

[02]: fe80::1d05:ac8c:7a18:8625

PudgyOne · Answer

npdavidw,

First run Delete Print Jobs to remove any stuck print jobs from the queue.

Disconnect the printer.

Download and run the patch(printer cleanup utility) until it prompts you to restart your computer.

Restart your computer.

Make sure the printer is removed. Manual Printer Driver Removal

If your usb ports are working properly(if not, post in the Dell Desktop Forum for assistance) Download the Vista 32-bit drivers.

Install the Vista 32-bit drivers. You'll get a message the printer is not connected. Connect the printer at this time(powered on) If the printer does not install, then try the firewall solution listed below, first. If it doesn't work, then there is a usb port issue with your system.

How to allow file and printer sharing past Comodo

Rick

OS Name:                   Microsoftr Windows VistaT Ultimate
OS Version:                6.0.6002 Service Pack 2 Build 6002
OS Manufacturer:           Microsoft Corporation
riginal Install Date:     7/28/2008, 1:13:26 PM
System Boot Time:          10/15/2011, 6:02:02 AM
System Manufacturer:       Dell Inc.
System Model:              Inspiron 530s
System Type:               X86-based PC
Processor(s):              1 Processor(s) Installed.
                          [01]: x64 Family 6 Model 15 Stepping 13 GenuineIntel ~2000 Mhz
BIOS Version:              Dell Inc. 1.0.13, 3/20/2008
System Locale:             en-us;English (United States)
Input Locale:              en-us;English (United States)
Time Zone:                 (GMT-05:00) Eastern Time (US & Canada)
Network Card(s):           3 NIC(s) Installed.
                          [01]: Intel(R) 82562V-2 10/100 Network Connection
                                Connection Name: Local Area Connection
                                Status:          Media disconnected
                          [02]: Bluetooth Device (Personal Area Network)
                                Connection Name: Bluetooth Network Connection
                                Status:          Media disconnected
                          [03]: NETGEAR WG111v2 54Mbps Wireless USB 2.0 Adapter
                                Connection Name: Wireless Network Connection
                                DHCP Enabled:    Yes
                                DHCP Server:     192.168.1.1
                                IP address(es)
                                [01]: 192.168.1.2
                                [02]: fe80::1d05:ac8c:7a18:8625

Printers

Dell Photo AIO Printer 964 Doesn't Complete

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