9 Legend

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30.3K Posts

September 8th, 2008 11:00

Yes, I saw you post and Welcome to Dell Community Forum.

 

Disconnect your printer.

 

Download and run this patch to completely remove the printer from your computer.

 

Restart your computer.

 

Download the latest XP Drivers

 

Install the latest drivers, you'll be prompted when to connect your printer.

 

If this does not work, then it's suggested, since you had the ink sitting for 9 months, totry soaking the ink cartridges in a shallow pan of warm water for 10 minutes and dab dry. Put them back in and try it.

 

If that doesn't work, then try this link. I tried to locate how to get replacement Dell Series 1 ink cartridges in India but I came up empty handed. Also try a USB cable that is 4ft or smaller, USB cables don't travel current well.

3 Posts

September 9th, 2008 07:00

Hi Rick,

Thanks.

sorry, i tried everything but nothing worked. Probably i owe some money to Dell. I known these cartridges are not available in India. Can we use any other cartridges? Bye

9 Legend

 • 

30.3K Posts

September 9th, 2008 16:00

My question is...

 

Did the printer install or did you get the error message please connect your printer, even after you connected it?

3 Posts

September 10th, 2008 06:00

No Rick,

i did not get any error message. Every thing is connected properly. Printer is sending the paper down after print instruction. Black cartridge is not at all functioning i.e, it is sending blank white paper if i was trying to print only text from documents. In the colour cartridge only few colour bands are seen except black and even these bands are blurred. Thanks for the help.

9 Legend

 • 

30.3K Posts

September 10th, 2008 07:00

Since the ink cartridges have been there for a while...

 

Try this.....

 

Need one plastic plate that you don't care much about, or a plastic disposable plate.

Tear off one section from a paper towel roll and roll it up into about a 1-inch diameter roll.

Flatten the roll

Soak the flattened roll in warm water

Lay the flattened roll down on the plate

Place the nozzle area of the ink cartridge directly against the wet paper towel

Fold the flattened roll as needed to support the ink cartridge so it stands upright.

 

The trick here is to make sure the cartridge is supported upright so the nozzles come in full contact with the wet towel surface.

The wet towel acts as a wick to soften and draw out the ink.

After awhile, you shoudl see a kaleidoscope of colors on the paper towel. This indicates the nozzles have been opened up and the ink is flowing. Try to print and see what happens.

Repeat as needed.

 

Good luck

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