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July 18th, 2008 18:00
Dell Printer 3110cn - color issues
Does anyone know how to fix this problem?
I ran out of Magenta and replaced the cartridge, but ever since replacing the cartridge my background color (usually white) prints in a rose/pink color. This happens when I am printing images and only since I replaced the cartidge. All of the other colors have plenty of life left.
Any suggestions?
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llynster
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July 21st, 2008 12:00
Yes, but the fix is usually 3 parts.
1st: Ensure your printer is updated to the most recent firmware.
2nd: The toner waste tank is located on the top back of the Transfer Belt unit. Since there is no means for a customer to (environmentally) empty the tank, the transfer belt unit should be replaced.
3rd: The Toner cartridge needs to be replaced.
Now, you already did the 3rd item.
The toner waste tank (2nd item) collected excess toner because the Magenta cartridge was probably "bleeding" toner.
The firmware update (1st item) helps to correct the regulation of toner dispensing.
It seems you may have an argument to have Dell send you a free 100K maintenance kit..... provided you are still in Warranty.
Good luck !!